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Standard User Discus
(experienced) Thu 09-Apr-15 15:13:32
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Anyone ported their Sky number to PN?


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When I moved from Sky to PN, I took my home phone number with me. Ever since, I have had intermittent issues with caller display reporting an extra 0 at the beginning of a incoming call. Calling 1471 gives me the automated response "telephone number double zero" and continues with the number. This happens on incoming international, landline and mobile numbers. BT are reporting there is no problem, PN have said BT want to send an engineer to my house to make sure my phone isn't affecting their exchange equipment and if no fault is found, the usual threat of a fee. BT have requested the visit, not I, so am arguing the toss over the fee and also that if the fault isn't found in my property, then I will back bill PN for a corresponding fee. they moan about t&c's. Funny how it's all one way isn't it?

I am resisting the engineer as others have said it is a problem with the way the number is routed, as even though the number is with PN, it has to go via Sky first. I have sent recordings of the exchange voice, but these appear to be being ignored.

So, my question is, are there any TBB users out there migrated from Sky (or other LLU providers I suppose) that are suffering with this problem? If so, did you get it resolved, or is it still ongoing?

Thanks

Mark

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website
Standard User Discus
(experienced) Sat 11-Apr-15 10:19:47
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Re: Anyone ported their Sky number to PN?


[re: Discus] [link to this post]
 
I must be the only one then, except for the posting I found on the BT forum 4 years ago frown

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website
Standard User iand
(fountain of knowledge) Sat 11-Apr-15 14:56:35
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Re: Anyone ported their Sky number to PN?


[re: Discus] [link to this post]
 
do you have any way of "borrowing" another CLI device. If you can and it is still happening then it is something outside your house. If it goes away then it would then be your CLI device.

If the problem is outside your house, then it is not your cost. Let them fix it. I suspect the engineer wants to come to your house and use his/her own device. If the problem is still there they will fix it. If it is not there then they will say it is your CLI device. Hence my question about getting a loan from a friend.

IanD


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Standard User Discus
(experienced) Sat 11-Apr-15 14:58:41
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Re: Anyone ported their Sky number to PN?


[re: iand] [link to this post]
 
I hear what you are saying, but it isn't just the phone reporting the error. The automated voice from BT on 1471 is also giving the same information. My phone can't affect the exchange.

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website
Standard User Oliver341
(eat-sleep-adslguide) Sat 11-Apr-15 15:44:35
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Re: Anyone ported their Sky number to PN?


[re: Discus] [link to this post]
 
In reply to a post by Discus:
I hear what you are saying, but it isn't just the phone reporting the error. The automated voice from BT on 1471 is also giving the same information. My phone can't affect the exchange.

As it's easily demonstrable, the real question you need an answer to is whether Openreach will classify this as a fault, or whether they just think it's a minor annoyance not worth fixing. That will determine whether you get billed, and I would get the answer in writing.

Oliver.
Standard User iand
(fountain of knowledge) Sat 11-Apr-15 18:58:22
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Re: Anyone ported their Sky number to PN?


[re: Discus] [link to this post]
 
da.. ok you go me there. if it is 00xxxx reported by the last number called, it is not you.

IanD
Standard User iand
(fountain of knowledge) Sat 11-Apr-15 19:02:14
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Re: Anyone ported their Sky number to PN?


[re: Oliver341] [link to this post]
 
not sure if CLI for 00xxxx is then showing the correct person xxxx is calling. If not then this is he service providers fault. so they pay. If it were me I would report as a fault and just get them to fix.

IanD
Standard User Discus
(experienced) Tue 14-Apr-15 20:23:46
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Re: Anyone ported their Sky number to PN?


[re: iand] [link to this post]
 
I have reported it as a fault, but BT say there is no problem at the exchange, despite my providing them with recordings of the pre- recorded exchange number read back. BT have requested a home visit, although there is nothing my home equipment could do to cause this phenomena with the exchange voice. I have had the standard "if no fault is found, or if it is found to be caused by your equipment, we will charge you. I tried to turn it round because I did not request the home visit, so that if the fault isn't found inside my property, or if the engineer fails to show, I will bill them. The response from PN is that I accepted the potential for being charged when I signed up and they will not accept my wanting to charge them if if goes Pete Tong!!

I have since escalated the fault to a complaint, but unfortunately, PN do not seem to be taking it seriously as it is not a loss of service.

Was really hoping that at least one other PN customer migrated from Sky would have had the same issue frown.

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 14-Apr-15 23:07:50
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Re: Anyone ported their Sky number to PN?


[re: Discus] [link to this post]
 
In reply to a post by Discus:
PN do not seem to be taking it seriously as it is not a loss of service.
It's a loss of ring-back service, either from your phone or 1471, cuz if you rang it (00CCNNNNNNNNNN) back you would presumably get international dialling to Country CC on number NNNNNNNNN and be charged for the pleasure.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User Discus
(experienced) Wed 15-Apr-15 18:11:33
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Re: Anyone ported their Sky number to PN?


[re: XRaySpeX] [link to this post]
 
No, that's not true. Everything about the number is correct, except for the extra leading 0. Anyone saved in the caller display phone directory of the phone displays the name of the incoming call. It is not a problem to return that call as it is correctly stored in the phone, it is more of an issue when with unstored numbers. I have also answered the incoming calls with the leading 0 as I recognise the rest of the number and spoken to people I know, so definitely not a overseas con.

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website
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