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Standard User ChrisAO
(regular) Sat 26-Dec-15 07:11:16
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Re: Anyone ported their Sky number to PN?


[re: Discus] [link to this post]
 
In reply to a post by BatBoy:
Interesting that your line is still connected to Sky's equipment..........
I'm not sure that's been stated or demonstrated/proved.
When using any phone provider that uses BT's Wholesale Line Rental, you will be connected to BT equipment at the exchange.
@Discus - Dial 17070. If you are connected to BT equipment it will tell you it's "BT line Test Facilities". If you are connected to Sky (Easynet) equipment you will get a different female voice with a different set of options (don't recall the exact message).

In reply to a post by Discus:
I have been lead to believe that as it was a Sky supplied number .........
Just for clarity, although it shouldn't make any difference to your ability to have a correctly functioning service - when you joined Sky, you were given a brand new number by Sky?
In reply to a post by Discus:
............ My understandiing is that the number enters the Sky network and is then forwarded to the BT equipment. It appears that this forwarding is causing the intermittent problem.
Whatever the actual cause, and by whatever mechanism the number port should actually work, it is your CP's responsibility (ie Plusnet) to make sure the service works correctly. I would deal with the problem in the following way -
1) You are paying for a Caller Display Service - if this is not working correctly, you are entitled to complain and request a refund for the periods of time that it hasn't worked (correctly). You should check using a totally separate 2nd phone (1st disconnected) and confirm that there isn't a fault with the phone (irrespective of what 1471 says). Tell Plusnet you have carried out that check and there is a fault with the service and request a refund. If Plusnet are being "difficult" about this, tell them you are cancelling Caller Display until such time as the problem is resolved.

2) I would do this anyway, Log into the member centre and cancel the Caller Display Service. (It will be interesting to see if there is any interaction between the Caller Display Service and what is being given on 1471). When it's cancelled, use a different phone (Caller Display phone disconnected) and confirm that 1471 is still reporting the incorrect number. Complain to Plusnet. It is their responsibility to contact Openreach and Easynet/Sky if needed to pursue the issue. It is also Sky's responsibility to ensure that the number port is working correctly.
You are paying line rental for a service of which part is not working correctly. (your inability to return a call should you wish - note even if it is a chargeable service when/if you use it). If Plusnet are failing to pursue this, then threaten to go to OFCOM and do so.

ChrisAO
Plusnet customer since June 2003.
Standard User Discus
(experienced) Sat 26-Dec-15 09:09:36
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Re: Anyone ported their Sky number to PN?


[re: uno] [link to this post]
 
In reply to a post by uno:
To the OP, I would contemplate speaking with Ofcom and getting them to raise the issue with Sky. Networks/CPs are required to present valid CLIs of which is not happening here because any number starting 01 would then become 001 (America country prefix) and so on.


Not sure how to talk to Ofcom? If I have looked at their page in the past, it has always said they do noy deal with the public and that you must use the ISP ADR scheme. The scheme has already been used to get me to this point.

Mark

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website
Standard User Discus
(experienced) Sat 26-Dec-15 09:20:44
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Re: Anyone ported their Sky number to PN?


[re: ChrisAO] [link to this post]
 
In reply to a post by ChrisAO:
When using any phone provider that uses BT's Wholesale Line Rental, you will be connected to BT equipment at the exchange.
@Discus - Dial 17070. If you are connected to BT equipment it will tell you it's "BT line Test Facilities". If you are connected to Sky (Easynet) equipment you will get a different female voice with a different set of options (don't recall the exact message).


It is connected to BT at the exchange, but the number porting/ re- direction is handled at Sky as the first point of call. so I believe.

Just for clarity, although it shouldn't make any difference to your ability to have a correctly functioning service - when you joined Sky, you were given a brand new number by Sky?


Yes, new line and number originally provided by Sky when moving in to the property.

]Whatever the actual cause, and by whatever mechanism the number port should actually work, it is your CP's responsibility (ie Plusnet) to make sure the service works correctly. I would deal with the problem in the following way -
1) You are paying for a Caller Display Service - if this is not working correctly, you are entitled to complain and request a refund for the periods of time that it hasn't worked (correctly). You should check using a totally separate 2nd phone (1st disconnected) and confirm that there isn't a fault with the phone (irrespective of what 1471 says). Tell Plusnet you have carried out that check and there is a fault with the service and request a refund. If Plusnet are being "difficult" about this, tell them you are cancelling Caller Display until such time as the problem is resolved.


They have already credited me with the caller display payments and cancelled further payments for the service to my account. Problem is, if it isn't fixed, it seems it will be a problem that follows me across suppliers, unless I go back to Sky.

We don't get a great deal of calls on the number, and it has been demonstrated that a number can present itself in the correct format when calling the first time, subsequently it presents with an extra 0. The engineers say they have seen this happening at he exchange too. Of course, when it presents the extra 0, you also have the option to return the call removed as well.

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website


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Standard User BatBoy
(sensei) Sat 26-Dec-15 10:02:11
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Re: Anyone ported their Sky number to PN?


[re: Discus] [link to this post]
 
One solution would be a new number and port the old number to VOIP if you still want it.
Standard User uno
(knowledge is power) Sat 26-Dec-15 11:11:35
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Re: Anyone ported their Sky number to PN?


[re: Discus] [link to this post]
 
You may need to try and different tact given the response you've already had.

Ofcom set down what CPs should do in regard to CLI presentation. In this case, one party isn't and as such, is presenting false information on the inbound caller ID.

Ofcom can and do get involved but are far too quick to brush off to others but speak with them (via phone) and explain what you've done thus far and now you're asking for their help as you have a CP not adhering to the regs surrounding CLI presentation.

Matt

uno Communications
t: 0800 520 0345
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host
Standard User Discus
(experienced) Sat 26-Dec-15 11:33:44
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Re: Anyone ported their Sky number to PN?


[re: uno] [link to this post]
 
That sounds too easy, but I will try that angle of attack when they re- open smile

Thanks for the advice Matt.

Mark

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website
Standard User keith969
(member) Sat 26-Dec-15 13:14:26
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Re: Anyone ported their Sky number to PN?


[re: Discus] [link to this post]
 
I get this occasionally - have been on BT for about 6 years though since moving. The weird numbers are typically 001xxx and I leave them to the answerphone (where they hang up). Am sure they are spam, normal calls come through fine.

BT Infinity 2, 43mbs down 9mbs up i.e rubbish
Standard User Discus
(experienced) Sat 26-Dec-15 14:45:19
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Re: Anyone ported their Sky number to PN?


[re: keith969] [link to this post]
 
Nope not spam calls or scammers, most of, the numbers are known to me and present 001 or 007, even had a 00034 from Spain!!

I can ring with my mobile and the call will present normally, ring again 5 minutes later and the extra 0 is there.

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website
Standard User Discus
(experienced) Sat 26-Dec-15 14:46:36
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Re: Anyone ported their Sky number to PN?


[re: BatBoy] [link to this post]
 
Not sure how to do that, but would prefer the line worked as it should wink

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website
Standard User Discus
(experienced) Mon 18-Jan-16 17:11:58
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Re: Anyone ported their Sky number to PN?


[re: uno] [link to this post]
 
Well, that was helpful (not!!!) Ofcom are as good as a chocolate teapot as far as residential line owners are concerned.

I explained the issue and was told that if PlusNet will not resolve the issue, I should leave and go to a supplier who will!!! Great advice, go to a new supplier and start the 9 month process again and get the same end result. Terrific.... Looks like i'll have to go back to Sky at the end of my contract to get a resolution.

Mark

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website
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