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Standard User tarren
(member) Wed 06-May-15 08:34:06
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Loss of speed.


[link to this post]
 
My speeds have been rock solid around the 12\13 Mbps, but last day or so have nose dived to less than 1 Mbps, any advise would be much appreciated, router stats are:
Upstream..1156 kbps
Downstream..17720 kbps
SNR margin..upstream....5.8db
SNR margin downstream...0.2kbps
Line attenuation...Upstream.. 10.4db
Line attenuation...Downstream..22.0

Latest test result....Down...0.19 Mbps Up...0.98Mbps.
Incidentally piggybacking off next door gives me 4.98Mbps down.

http://www.speedtest.net/result/4340484486.png

BT

Edited by tarren (Wed 06-May-15 08:48:14)

Standard User azrael316
(learned) Wed 06-May-15 09:23:32
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Re: Loss of speed.


[re: tarren] [link to this post]
 
Firstly, forget the results from your neighbour. Its more than possible they have a different connection to the exchange, or are even on a different cabinet.

Is your phoneline working? No noise/interference?

Are you on an extension? If you are, move the router to the master socket, and if possible reveal the test socket and plug in there. See if its your internal wiring causing the issues.

After that is done, call the Tech Support guys, they can run phoneline checks etc that might show an issue.
Standard User StephenTodd
(experienced) Wed 06-May-15 09:29:36
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Re: Loss of speed.


[re: tarren] [link to this post]
 
Downstream..17720 kbps indicates that the line is still performing ok.

Are you using wireless to the router? Test with a wired connection to see if that helps. Try changing channels.

Could be an issue in the router. Reboot it.

Could be something silly has happened at the Plusnet end that is artificially limiting things. Ring their service (as the other poster suggested).

--
Recently moved from BT Infinity 2 to PlusNet. Very happy so far.


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Standard User Apprentice
(knowledge is power) Wed 06-May-15 09:46:24
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Re: Loss of speed.


[re: tarren] [link to this post]
 
See what result you get from this test and continue on to get the further diagnostics test (tab at bottom of page) completed:

http://speedtest.btwholesale.com/


Login to the/your PN portal and see what the line speed reported is:

https://portal.plus.net/my.html?action=data_transfer...

plusnet user
Standard User tarren
(member) Wed 06-May-15 09:47:50
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Re: Loss of speed.


[re: azrael316] [link to this post]
 
Hello azrael316,

Thank you for your reply, test result connected directly into test socket, as you can see, no improvement.

[IMG]http://www.speedtest.net/result/4340600505.png[/IMG]

Plusnet
Standard User tarren
(member) Wed 06-May-15 09:53:28
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Re: Loss of speed.


[re: StephenTodd] [link to this post]
 
Stephen Todd,
Changed channel,
Tested with RJ45, same result.

Plusnet
Standard User tarren
(member) Wed 06-May-15 09:57:18
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Re: Loss of speed.


[re: Apprentice] [link to this post]
 
Apprentice,

Bt speedtest, no change,

Plusnet report..
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
0.2 Mb

Plusnet
Standard User azrael316
(learned) Wed 06-May-15 10:11:38
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Re: Loss of speed.


[re: tarren] [link to this post]
 
Get onto PN Support.

It might be something as simple as a messed up profile, but then again it might be something more serious.

Unusual for things to just drop speed like that.
Standard User tarren
(member) Wed 06-May-15 10:17:23
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Re: Loss of speed.


[re: azrael316] [link to this post]
 
Thank you, will do, appreciate your replies.

Errors on the line, apparently.

Plusnet

Edited by tarren (Wed 06-May-15 10:43:30)

Standard User Apprentice
(knowledge is power) Wed 06-May-15 14:31:50
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Re: Loss of speed.


[re: tarren] [link to this post]
 
When you did the BTw test and completed the diagnostics part what was the stated IP profile for the connection?

plusnet user
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