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Standard User alewis
(experienced) Wed 06-May-15 14:22:42
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Good customer service regarding order cancellation


[link to this post]
 
Just wanted to give Plusnet a 'thumbs-up' for GOOD customer service after I changed my mind with regards to migrating to them.

Signed up last night to take advantage of the May Day BH offer. Called current provider today to cancel existing phone and BB package and obtain a MAC code, and they persuaded me to stay.

Called PN to cancel the order, and it was done on the spot, without quibble or question.

Something simple was done in a simple, straightforwards, fuss-free manner. Not that often that happens these days.

Thanks, Plusnet.

The views expressed here are mine alone, and do NOT reflect those of my employer, present or previous.
Standard User Apprentice
(knowledge is power) Wed 06-May-15 15:24:02
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Re: Good customer service regarding order cancellation


[re: alewis] [link to this post]
 
For the benefit of others who may be thinking of migrating who is the ISP you were persuaded to stay with? smile

Edit
Yes, good customer service from PN is possible.

plusnet user

Edited by Apprentice (Wed 06-May-15 15:27:56)

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