In fairness i have had them call me back regarding a fault ticket when they wanted to send a BT engineer, and they have also failed to call back as arranged during the 2yrs i was a customer ,it probably depends on who at plusnet promises a ring back
Well.. I still haven't had a call back.. hmmm.
If someone promises to call me back I expect them too.. especially if its a service you're paying for.
Those from Plusnet who look at this forum.. please get in touch or I'll be looking elsewhere for an ISP... sorry to sound harsh.. but if your supposed to be good then I expect a better level of service.
They check much more frequently in there than here, with it being in-house.
Don't forget this is merely a popular third-party site, which the other big ISPs don't bother posting in at all. No ISP is under any obligation to look here, though it is a good idea for them to do so.