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Standard User Pgre
(experienced) Fri 29-May-15 11:03:02
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Plusnet customer services.. have I made a bad choice ?


[link to this post]
 
Trying to get hold of customer services, just signed up for a new FTTC line.

However.. I am trying their 0800 and 0345 lines and they end up with a "no messages can be left in this mail box"

Do they have a problem ? or is this just poor customer service and they are either too busy or don't have good phone systems.

Regards PGre
Standard User Oldjim
(knowledge is power) Fri 29-May-15 11:59:13
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Re: Plusnet customer services.. have I made a bad choice ?


[re: Pgre] [link to this post]
 
looking here http://portal.plus.net/supportpages.html?a=212 I suspect something has gone wrong with the phone system or there are an awful lot of people trying to phone in

Edited by Oldjim (Fri 29-May-15 12:00:37)

ISP Representative chrisparr
(isp) Fri 29-May-15 13:08:23
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Re: Plusnet customer services.. have I made a bad choice ?


[re: Pgre] [link to this post]
 
We had a very short blip around that time, by the time we'd been made aware it was fixed. Hopefully you can get through without issue now.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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Standard User Pgre
(experienced) Sat 30-May-15 22:05:53
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Re: Plusnet customer services.. have I made a bad choice ?


[re: chrisparr] [link to this post]
 
Thanks got through in the end thanks.. Rang the sales line which is usually a way to get to speak to someone.

However was told I'd get a call back regarding my issue but still waiting for that call back. frown

Regards PGre
Standard User Apprentice
(knowledge is power) Mon 01-Jun-15 15:01:21
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Re: Plusnet customer services.. have I made a bad choice ?


[re: Pgre] [link to this post]
 
In reply to a post by Pgre:
Thanks got through in the end thanks.. Rang the sales line which is usually a way to get to speak to someone.

However was told I'd get a call back regarding my issue but still waiting for that call back. frown


Don't wait too long.

plusnet user
Standard User mlmclaren
(experienced) Mon 01-Jun-15 15:31:59
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Re: Plusnet customer services.. have I made a bad choice ?


[re: Pgre] [link to this post]
 
I've been waiting for a call back for about a month now!

Don't think Plusnet call the customer unless its about getting them connected or to sell something!

Plusnet Unlimited 21CN 3700/768 @ 4.2Km > TP-Link TD-W8968v3
Plusnet Fibre Extra 65000/20000 @ 450m > HG612 > Asus RT-AC87U
Standard User tommy45
(knowledge is power) Mon 01-Jun-15 16:23:51
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Re: Plusnet customer services.. have I made a bad choice ?


[re: mlmclaren] [link to this post]
 
In fairness i have had them call me back regarding a fault ticket when they wanted to send a BT engineer, and they have also failed to call back as arranged during the 2yrs i was a customer ,it probably depends on who at plusnet promises a ring back
Standard User Pgre
(experienced) Mon 01-Jun-15 17:24:59
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Re: Plusnet customer services.. have I made a bad choice ?


[re: tommy45] [link to this post]
 
Well.. I still haven't had a call back.. hmmm.
If someone promises to call me back I expect them too.. especially if its a service you're paying for.

Those from Plusnet who look at this forum.. please get in touch or I'll be looking elsewhere for an ISP... sorry to sound harsh.. but if your supposed to be good then I expect a better level of service.

Regards PGre
Standard User RobertoS
(elder) Mon 01-Jun-15 17:43:21
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Re: Plusnet customer services.. have I made a bad choice ?


[re: Pgre] [link to this post]
 
Have you registered on and posted similar in the Community Forums?

They check much more frequently in there than here, with it being in-house.

Don't forget this is merely a popular third-party site, which the other big ISPs don't bother posting in at all. No ISP is under any obligation to look here, though it is a good idea for them to do so.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 60000/16961kbps @ 600m. - IPv4BQM IPv6BQM
Standard User Pgre
(experienced) Mon 01-Jun-15 18:32:24
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Re: Plusnet customer services.. have I made a bad choice ?


[re: RobertoS] [link to this post]
 
Yep.. have posted there now.

Regards PGre
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