And someone got this experience from Chat
I wish Plusnet well, it is my provider after all. The folks on their forums are very helpful and their best asset maybe, the price is good.
However certain recent signs are worrying (call waiting times, gateway issue, peak time speed) and we need to understand what is going on. The free broadband plus cashback offers flying non-stop from Plusnet clearly have an impact down the line and, to be honest, smack of desperation.
I don't know whether it's BT playing games with the market at the Plusnet's expense.