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Standard User mlmclaren
(experienced) Wed 17-Jun-15 23:43:58
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Customer Satisfaction??


[link to this post]
 
How satisfied are you with the products, performance and customer service quality offered by Plusnet right now?

Plusnet 21CN 3500/800 @ 4.2Km > TP-Link TD-W8968v3
Plusnet Fibre 67000/19999 @ 450m > HG612 > Asus RT-AC87U BQM

Edited by mlmclaren (Wed 17-Jun-15 23:44:20)

Standard User Apprentice
(knowledge is power) Thu 18-Jun-15 08:44:11
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Re: Customer Satisfaction??


[re: mlmclaren] [link to this post]
 
smile

I'm happy with my ADSL1 (20CN) connection and have rarely had to contact CS during the last 20 months.

plusnet user
Standard User Oldjim
(knowledge is power) Thu 18-Jun-15 08:54:14
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Re: Customer Satisfaction??


[re: mlmclaren] [link to this post]
 
I am happy with the 4Mbit ADSL connection.
No problems with speed or reliability - present uptime 85 days


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Standard User kasg
(fountain of knowledge) Thu 18-Jun-15 09:11:16
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Re: Customer Satisfaction??


[re: mlmclaren] [link to this post]
 
Personally, no problems whatsoever.

Kevin

plusnet Unlimited Fibre - sync approx 65000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User StephenTodd
(experienced) Thu 18-Jun-15 09:31:35
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Re: Customer Satisfaction??


[re: kasg] [link to this post]
 
How satisfied are you with the products Very satisfied with my product (40/20), but very unimpressed with the new product lineup.
performance Very satisfied.
and customer service quality Luckily I haven't needed customer service, but looking at (always skewed) forums it does seem to be a serious issue for many.

The Thinkbroadband 'Compare Broadband' is probably still a very good guide, and Plusnet remain significantly above the other budget providers (basically BT, Sky, TalkTalk).

--
Recently moved from BT Infinity 2 to PlusNet. Very happy so far.
Standard User mlmclaren
(experienced) Thu 18-Jun-15 09:51:47
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Re: Customer Satisfaction??


[re: mlmclaren] [link to this post]
 
Very good, keep it coming!

Plusnet 21CN 3500/800 @ 4.2Km > TP-Link TD-W8968v3
Plusnet Fibre 67000/19999 @ 450m > HG612 > Asus RT-AC87U BQM
Standard User Malwaremike
(committed) Thu 18-Jun-15 10:07:16
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Re: Customer Satisfaction??


[re: mlmclaren] [link to this post]
 
Just renewed after my first year with PN ADSL2. A few hiccups seem inevitable with most suppliers but my steady 10.5mb unlimited meets my requirements. Besides my kind neighbour lets me piggyback on his 37mb TT fibre connection when mine goes down smile
Standard User azrael316
(regular) Thu 18-Jun-15 10:52:18
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Re: Customer Satisfaction??


[re: mlmclaren] [link to this post]
 
Was always very happy with my PN connection.

Had one issue in over 3 years with them.

As for Customer Service levels, being a former staff member I am a little biased really but as with any company there are good, very good and awful staff members at PN. Most of those I worked with in Tech were of the VG nature. smile
Standard User beardedwonder
(member) Thu 18-Jun-15 11:28:39
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Re: Customer Satisfaction??


[re: mlmclaren] [link to this post]
 
Very happy with my 80/20 @ 74/15, along with the £1 extra per month for the Youview+ box.

Not too happy about the dropping of the 40/20 package but seeing as I recently signed a new 24 month contract, I can't really predict what products will be available when the contract's up.

Edited by beardedwonder (Thu 18-Jun-15 16:16:07)

Standard User jelv
(knowledge is power) Thu 18-Jun-15 12:43:52
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Re: Customer Satisfaction??


[re: mlmclaren] [link to this post]
 
They've dropped the VoIP facility forcing me to find another provider.

Speed in the evenings on my 40/20 FTTC can drop as low as 5mbps.

I know if I have an issue that just needs addressing in the next few days I'll be forced to wait a long time if I ring or to use the dreadful char facility when I could previously just quickly raise a ticket and get on with life.

Satisfied? What do you think?

jelv

Plusnet user since November 2001
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