How satisfied are you with the products
Very satisfied with my product (40/20), but very unimpressed with the new product lineup.
and customer service quality
Luckily I haven't needed customer service, but looking at (always skewed) forums it does seem to be a serious issue for many.
The Thinkbroadband 'Compare Broadband' is probably still a very good guide, and Plusnet remain significantly above the other budget providers (basically BT, Sky, TalkTalk).
Recently moved from BT Infinity 2 to PlusNet. Very happy so far.