I'm currently with BT (Infinity 2) and have been generally happy with the service I've received. However, having been advised about the imminent price rises (which increased my annual charges by about £80 pa - which if you believe the papers is allegedly to pay for football rights and I'm not that into footie) I decided it was time to consider other options and looked around to change, Sky and Plusnet being my main two likely choices.
I was gobsmacked to find that I can get an identical product in terms of BB and phone line (with add ons etc) with Plusnet for some £180 a year (including a £60 special sweetener) less than I would be paying after the BT increase.
So I called BT to discuss it and they said there's no way they can match it and, as Plusnet gets good reviews on Thinkbroadband (certainly on the ratings scores), on Monday I signed up for transfer to Plusnet.
However since then, I've looked at a number of other websites (trustpilot for example) where Plusnet get REALLY BAD feedback and I'm starting to think I might have made a terrible mistake.....
So...... can anyone explain the apparent discrepancy between the PN reviews on TBB vs a number of other sites?
Also, should I be concerned about my decision? Are things at Plusnet as bad as the other review sites suggest? Have I make a decision I'm going to regret?
I assume now that I've started the transfer process it will be difficult to stop if I were to change my mind? (My advised activation date is 17/8/15, I signed up on Mon 3/8)
Edited by Psyman (Wed 05-Aug-15 11:57:48)