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Standard User alext05
(committed) Tue 11-Aug-15 10:03:38
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Plusnet launches new ad campaign focused on customer service


[link to this post]
 
Plusnet launches new ad campaign focused on customer service - article from cable.co.uk

Haven't seen this one coming!
Standard User Chrysalis
(legend) Tue 11-Aug-15 10:19:26
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Re: Plusnet launches new ad campaign focused on customer ser


[re: alext05] [link to this post]
 
its pure comedy.

People are leaving due to customer service going down the pan with plusnet seemingly intent on cutting costs here there and everywhere.

Then they launch an ad campaign that claims the opposite.

If this ad is run, then I would consider it blatent misleading, but to get the ASA to agree would take too much effort.

Sky Fibre Pro BQM - IPv4

Edited by Chrysalis (Tue 11-Aug-15 10:20:36)

Standard User GeorgeLloyd
(fountain of knowledge) Tue 11-Aug-15 10:52:50
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Re: Plusnet launches new ad campaign focused on customer ser


[re: Chrysalis] [link to this post]
 
They like to give customers a good laugh now and again.

George
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Standard User RobertoS
(elder) Tue 11-Aug-15 10:58:58
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Re: Plusnet launches new ad campaign focused on customer ser


[re: Chrysalis] [link to this post]
 
+1
The survey they are quoting being before they completely wrecked the Help system LOL.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
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Standard User professor973
(fountain of knowledge) Tue 11-Aug-15 12:29:44
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Re: Plusnet launches new ad campaign focused on customer ser


[re: Chrysalis] [link to this post]
 
But remember the previous ads - They are "Honest" and will "Do you proud" ... Oh dear, I have tears running down my leg now!

Standard User ian72
(eat-sleep-adslguide) Tue 11-Aug-15 13:09:38
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Re: Plusnet launches new ad campaign focused on customer ser


[re: professor973] [link to this post]
 
They probably are focussed on customer service... Doesn't mean it will be good customer service though wink
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