However, in the course of removing the faceplate, one of the wires attached to the rear of the faceplate has become detached from its terminal. I am unable to re-attach this wire; I believe it requires a special tool used by an Openreach engineer. I explained this to PN support, and was advised that an Openreach engineer callout could cost me £50.
If I can get answers to the two following questions I reckon I can fix it myself:
1. I gather I need a "punchdown tool", but they seem to come in two flavours, namely 110 and Krohn. Which one do I need? Will this one do the trick? http://www.solwise.co.uk/telesun_krohn-tools.htm
2. The wire which became detached is plain blue in colour, but I'm not sure which numbered terminal it should go to (no. 5 is already in use, the other two are numbered 3 and 2) Can anybody advise?.