I'm hoping that some kind person can advise me, please.
I currently have 5MB ADSL broadband with Plusnet, and line rental elsewhere.
I'm at the end of my rope with the line provider, and considering moving the line to Plusnet. Yes, I know they're BT owned, but the customer service is said to be much better and that has been my experience with the broadband.
The gap between what I pay for plain unlimited broadband and the Plusnet price for fibre is not so great, so I'm thinking about it, as FTTC is in this area.
The problem is, - I would only consider self-install. I already have ADSLNation faceplate installed where the line comes in (in the attic), and a dedicated CAT5e solid cable to where the computer is.
My attic and house are currently very congested, as I'm storing stuff for someone else, and I don't want any engineers clambering around.
The curious thing is that although people on the internet seem to have arranged self install with Plusnet, I just phoned them and they told me that they don't do it.
I'd be glad if someone could clarify, please. Thanks.