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Standard User ppppenguin99
(member) Mon 24-Aug-15 10:07:05
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40/20 fibre. Sync OK, speed test poor


[link to this post]
 
I have 40/20 fibre and so far it's been pretty good after a couple of intiial glitches. The TBB speed test has usually given something like 37Mb/s down, 18MBb/s up. In the last few days the down speed has dropped to around 15-20Mb/s though the up speed has remained around 18Mb/s. All these with a wired connection to the same PC.

I've just pulled out the old HG612 modem and PN router and fitted a TP-LINK TD-W9980. Speed test results unchanged. I can now see the connection stats:

Current Rate (Kbps) 19999 79997
Max Rate (Kbps) 26209 81464
SNR Margin (dB) 15.1 6.2
Line Attenuation (dB) 13.1 12.8
Errors (Pkts) 0 0

So there's clearly no trouble with the VDSL conenction. I understand that the 40/20 service is provisioned as 80/20 but throttled to 40/20 at PN.

What should I do next?
Standard User Oldjim
(knowledge is power) Mon 24-Aug-15 10:51:32
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Re: 40/20 fibre. Sync OK, speed test poor


[re: ppppenguin99] [link to this post]
 
what does this say for Current Line Speed https://portal.plus.net/my.html?action=data_transfer...
Standard User ppppenguin99
(member) Mon 24-Aug-15 10:55:39
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Re: 40/20 fibre. Sync OK, speed test poor


[re: Oldjim] [link to this post]
 
Just tried the PN test:
23908 down, 17685 up


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Standard User Oldjim
(knowledge is power) Mon 24-Aug-15 11:01:29
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Re: 40/20 fibre. Sync OK, speed test poor


[re: ppppenguin99] [link to this post]
 
That wasn't what I asked you to check
Standard User ppppenguin99
(member) Mon 24-Aug-15 11:04:12
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Re: 40/20 fibre. Sync OK, speed test poor


[re: Oldjim] [link to this post]
 
I clicked on your link and after I logged in it just took me to a list of possible actions on my account. I don't otherwise understand what you're suggesting.

At the moment I',m going through PN's troubleshooting routines using the BT tester.
Standard User Oldjim
(knowledge is power) Mon 24-Aug-15 11:10:20
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Re: 40/20 fibre. Sync OK, speed test poor


[re: ppppenguin99] [link to this post]
 
Once logged in use the link I gave - you can't get to it via the normal route as they have hidden it
Standard User RobertoS
(elder) Mon 24-Aug-15 11:23:29
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Re: 40/20 fibre. Sync OK, speed test poor


[re: ppppenguin99] [link to this post]
 
That's odd. When I click that link it takes me to the login page, and then after I log in it goes straight to the required page. Are you sure you didn't look at the menu options, rather than the page content? smile

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57970/13958kbps @ 600m. - BQM
Standard User ppppenguin99
(member) Mon 24-Aug-15 11:32:03
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Re: 40/20 fibre. Sync OK, speed test poor


[re: Oldjim] [link to this post]
 
OK, got there now:


Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
40 Mb
Standard User Oldjim
(knowledge is power) Mon 24-Aug-15 11:35:19
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Re: 40/20 fibre. Sync OK, speed test poor


[re: ppppenguin99] [link to this post]
 
That rules that out then so the fault route is the way to go
Standard User ppppenguin99
(member) Tue 25-Aug-15 07:42:08
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Re: 40/20 fibre. Sync OK, speed test poor


[re: Oldjim] [link to this post]
 
It's ticket 109678921 if any PN reps would like to take a look.
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