Im hoping that some of you might be able to help me with the situation i am currently in with Plus.net.
I am currently on day 15 of no broadband after a "mistaken disconnection" by Plus.net. At the time I was actually with BT but an incorrectly cancelled transfer of service saw me disconnected on 10th August. It looks like my line was taken over by Plus.net but there was no account there to receive it, due to the transfer having been cancelled.
Having gotten a less than stellar response to the problem from BT I decided that as the line was already with Plus.net going with them for service would get it back working quickest. Having placed the order for phone and fibre broadband on 10th August and given an install date of 24th August. I thought nothing more about it.
I decided to see if I could get an earlier or cancelled install date and their response to this question led me to find another support ticket on my account. This one had a series of internal notes with comments about there being an issue with my order. A phone call later and the solution they came up with was to cease my existing line and start again.
So my line ceased on the 17th August, and the phone became active again on the 19th. The problem is that my line isn’t showing as being able to support a fibre connection on DSLChecker:
This connection had service before so I know what it should say, and this is shown if you do an address search:
This had led Plus.net to incorrectly order, and then cancel, ADSL because that was all the line could allegedly support. The latest is that they are blaming BT for not “updating the tags” and that this is an industry wide problem?
Im just hoping that there is a kind soul on here that can help me get to the bottom of what is going on with my line!