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Standard User Oddball
(fountain of knowledge) Fri 04-Sep-15 13:22:56
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Can someone tracert a site for me please


[link to this post]
 
Plusnet support say there is no problem after turning my modem off overnight but the problem persists and I have tried two routers (including the Plusnet supplied router) and two PC's with the same results.

Can you please do a tracert of virtualdjradio.com and post results here? Thanks in advance.

Mine.

Tracing route to ec2-52-0-120-216.compute-1.amazonaws.com [52.0.120.216]
over a maximum of 30 hops:

1 6 ms 6 ms 6 ms lo0.11.Central11.ptw-bng02.plus.net [195.166.130.204]
2 7 ms 7 ms 6 ms irb.11.PTW-CR01.plus.net [84.93.249.17]
3 7 ms 7 ms 7 ms 195.99.126.138
4 7 ms 7 ms 7 ms core3-hu0-3-0-0.faraday.ukcore.bt.net [213.121.193.160]
5 7 ms 7 ms 7 ms peer2-et-9-3-0.faraday.ukcore.bt.net [62.6.201.167]
6 7 ms 7 ms 7 ms 213.137.183.36
7 101 ms 91 ms 91 ms t2c2-p0-2-0.cz-pra.eu.bt.net [166.49.208.121]
8 151 ms 149 ms 153 ms 166-49-169-18.eu.bt.net [166.49.169.18]
9 * * * Request timed out.
10 * * * Request timed out.
11 92 ms 92 ms 92 ms 205.251.245.244
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

---
What's my speed? Who knows thanks to DLM! Plusnet FTTC. Openreach are pants!

Edited by Oddball (Fri 04-Sep-15 13:31:08)

Standard User Oldjim
(knowledge is power) Fri 04-Sep-15 13:30:16
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Re: Can someone tracert a site for me please


[re: Oddball] [link to this post]
 
Tracing route to virtualdjradio.com [52.0.120.216]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway.home.gateway [192.168.1.254]
2 18 ms 25 ms 18 ms lo0-central10.ptw-ag01.plus.net [195.166.128.195]
3 18 ms 17 ms 17 ms link-a-central10.ptw-gw01.plus.net [212.159.2.144]
4 17 ms 17 ms 17 ms xe-4-2-0.ptw-cr01.plus.net [212.159.0.240]
5 17 ms 18 ms 18 ms 195.99.126.138
6 18 ms 18 ms 18 ms core3-hu0-3-0-0.faraday.ukcore.bt.net [213.121.193.160]
7 17 ms 17 ms 17 ms peer2-et-3-3-0.faraday.ukcore.bt.net [62.6.201.165]
8 18 ms 17 ms 17 ms 213.137.183.32
9 98 ms 97 ms 97 ms ixp1-xe-0-0-1-0.us-ash.eu.bt.net [166.49.208.43]
10 97 ms 98 ms 97 ms 166-49-169-18.eu.bt.net [166.49.169.18]
11 * * * Request timed out.
12 * * * Request timed out.
13 98 ms 99 ms 99 ms 205.251.245.123
14 * * * Request timed out.
15 * *
Standard User RobertoS
(elder) Fri 04-Sep-15 13:32:03
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Re: Can someone tracert a site for me please


[re: Oddball] [link to this post]
 
It seems to be down.

Linky.

AH! But when testing that link, it is now back up.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57970/13958kbps @ 600m. - BQM


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Standard User Oddball
(fountain of knowledge) Fri 04-Sep-15 13:32:44
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Re: Can someone tracert a site for me please


[re: Oldjim] [link to this post]
 
It's not just me then and Plusnet support are telling me porky pies that there is no issue to that URL. Well maybe not for them anyhow.

---
What's my speed? Who knows thanks to DLM! Plusnet FTTC. Openreach are pants!
Standard User Oddball
(fountain of knowledge) Fri 04-Sep-15 13:34:59
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Re: Can someone tracert a site for me please


[re: RobertoS] [link to this post]
 
I get the above stats even when I can reach the site. I have had lots of issues with their online chat eating my text (packet loss) and freezing. There appears to be some kind of routing issue I think.

---
What's my speed? Who knows thanks to DLM! Plusnet FTTC. Openreach are pants!
Standard User Oldjim
(knowledge is power) Fri 04-Sep-15 13:37:20
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Re: Can someone tracert a site for me please


[re: Oddball] [link to this post]
 
I have no problem getting to the site even though the tracert is borked so that doesn't prove anything
Standard User RobertoS
(elder) Fri 04-Sep-15 13:41:44
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Re: Can someone tracert a site for me please


[re: Oddball] [link to this post]
 
It seems to be getting stuck in the amazon network for me, on AAISP.

C:\Users\Bob>tracert virtualdjradio.com

Tracing route to virtualdjradio.com [52.0.120.216]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  192.168.1.254
  2    13 ms    13 ms    12 ms  alt.a.gormless.thn.aa.net.uk [90.155.53.71]
  3    13 ms    13 ms    15 ms  d.aimless.thn.aa.net.uk [90.155.53.44]
  4    14 ms    13 ms    14 ms  83.217.238.93
  5    29 ms    13 ms    14 ms  ae-6.r22.londen03.uk.bb.gin.ntt.net [129.250.4.20]
  6    82 ms    80 ms    14 ms  ae-0.r22.londen03.uk.bb.gin.ntt.net [129.250.4.85]
  7    81 ms    80 ms    92 ms  ae-4.r22.nycmny01.us.bb.gin.ntt.net [129.250.3.126]
  8    81 ms    82 ms    81 ms  ae-11.amazon.nycmny01.us.bb.gin.ntt.net [129.250.201.138]
  9    81 ms    80 ms    84 ms  ae-6.amazon.nycmny01.us.bb.gin.ntt.net [129.250.201.118]
 10    99 ms    99 ms     *     54.240.229.78
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *       98 ms  205.251.245.250
 16    98 ms     *        *     205.251.245.250
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

That Hop 16 is still Amazon.

Ping fails completely.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57970/13958kbps @ 600m. - BQM

Edited by RobertoS (Fri 04-Sep-15 13:42:57)

Standard User kasg
(knowledge is power) Fri 04-Sep-15 14:03:01
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Re: Can someone tracert a site for me please


[re: Oddball] [link to this post]
 
I'm not sure what you're trying to prove. I get similar results to you and Bob (I intended to copy and paste but accidentally closed the window and can't be bothered to do it again as it takes too long) but the site seems to be up, albeit slow to load.

Kevin

plusnet Unlimited Fibre - sync approx 65000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User Oddball
(fountain of knowledge) Fri 04-Sep-15 14:36:57
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Re: Can someone tracert a site for me please


[re: kasg] [link to this post]
 
I've had issues with the online chat eating my text but they moved the server to a new one a few days ago and changed code completely so it could just be teething problems. The tracerts made me think there might be some issue with my end so I wanted to check with others.

---
What's my speed? Who knows thanks to DLM! Plusnet FTTC. Openreach are pants!
Standard User ian72
(eat-sleep-adslguide) Fri 04-Sep-15 15:12:45
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Re: Can someone tracert a site for me please


[re: Oddball] [link to this post]
 
Tracert is of limited use. It can potentially pinpoint a poor performing node but in most cases it doesn't and all it does is confuse things (mainly because most nodes are set to either not respond to ICMP or to treat it as low priority). Likelihood is the issues you are seeing is their end - servers or code.
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