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Standard User knicol46
(learned) Thu 10-Sep-15 08:38:55
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PLUSNET DEAD?


[link to this post]
 
Has PlusNet ceased? My broadband is off, their online chat is off, their technical support lines dead tone, their customer service sales line diverting to a mailbox. Doesn't look good.

Edited by knicol46 (Thu 10-Sep-15 09:14:39)

Standard User kasg
(knowledge is power) Thu 10-Sep-15 09:01:59
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Re: PLUSNET DEAD?


[re: knicol46] [link to this post]
 
Yep, I'm down too. Just restarting the router in case it makes any difference. No service status email received.

Edit: yes, restarting the router fixed it.
Further edit: http://community.plus.net/forum/index.php/topic,1436...

Kevin

plusnet Unlimited Fibre - sync approx 65000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST

Edited by kasg (Thu 10-Sep-15 09:04:13)

Standard User Mark07
(learned) Thu 10-Sep-15 09:07:04
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Re: PLUSNET DEAD?


[re: knicol46] [link to this post]
 
https://community.plus.net/forum/index.php/topic,143...

Hopefully some useful updates will be posted here


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Standard User kasg
(knowledge is power) Thu 10-Sep-15 09:25:42
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Re: PLUSNET DEAD?


[re: Mark07] [link to this post]
 
Yes, that's the same thread I posted. Seems to be back now. To be fair, this is the first outage I have had for many, many months.

Edit: well OK, the Plusnet website isn't up yet, but I'm less concerned with that than my ability to connect.

Kevin

plusnet Unlimited Fibre - sync approx 65000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST

Edited by kasg (Thu 10-Sep-15 09:26:31)

Standard User mlmclaren
(fountain of knowledge) Thu 10-Sep-15 09:29:19
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Re: PLUSNET DEAD?


[re: kasg] [link to this post]
 
In reply to a post by kasg:
To be fair, this is the first outage I have had for many, many months.


To be fair the broadband outage is new, but the customer service lines and communication channels seem to keep going down periodically over last few months with it getting worse recently...

FTTC* - FTTN - LTE

*Migrating > Full MPF 16th September smile
Standard User kasg
(knowledge is power) Thu 10-Sep-15 09:34:50
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Re: PLUSNET DEAD?


[re: mlmclaren] [link to this post]
 
In reply to a post by mlmclaren:
To be fair the broadband outage is new, but the customer service lines and communication channels seem to keep going down periodically over last few months with it getting worse recently...

But as the service has been so reliable, I haven't needed them!

Kevin

plusnet Unlimited Fibre - sync approx 65000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User ZenUserJP
(member) Thu 10-Sep-15 09:36:08
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Re: PLUSNET DEAD?


[re: knicol46] [link to this post]
 
Well with the amount of money they lose week in week out with their free customer deals with cashback it's not surprising they keep going down. How they are still going baffles me even with BT behind them.

And then the people who take these deals are not happy with the service they get (I am not referring to you in that comment - just in general)

I am glad I am not with nor would ever be with this outfit.

Comments like this never help..

http://community.plus.net/forum/index.php?topic=1436...

I bet he is on residential as well.

Edited by ZenUserJP (Thu 10-Sep-15 09:38:48)

Standard User philippercival
(fountain of knowledge) Thu 10-Sep-15 09:36:16
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Re: PLUSNET DEAD?


[re: knicol46] [link to this post]
 
We had trouble earlier (downloading papers for breakfast), but it is all up and connected again now. Modem remained connected the whole time, (system up time 13 days 15 hours 18 minutes). Member Centre still down.

http://speedtest.net/result/2459383290.png

Solar Results
2013 3521kwh,   2014 3435kwh, 2015 to 30th June 1991kwh

My Broadband Ping
Standard User ZenUserJP
(member) Thu 10-Sep-15 09:36:56
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Re: PLUSNET DEAD?


[re: kasg] [link to this post]
 
In reply to a post by kasg:
In reply to a post by mlmclaren:
To be fair the broadband outage is new, but the customer service lines and communication channels seem to keep going down periodically over last few months with it getting worse recently...

But as the service has been so reliable, I haven't needed them!


Well you did now!

An ISP should be judged on how it does when you need them, not when you don't - so score for PN would be a 0/10 right now by the sounds of it.
Standard User kasg
(knowledge is power) Thu 10-Sep-15 09:39:18
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Re: PLUSNET DEAD?


[re: ZenUserJP] [link to this post]
 
In reply to a post by ZenUserJP:
Well you did now!

Actually I didn't. I checked here on my mobile phone and saw the post in the Community forum, which was still up.

Kevin

plusnet Unlimited Fibre - sync approx 65000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
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