In reference to community.plus.net/forum/index.php/topic,144160.0:Signed up for 13.5Mbit upload, only getting 2Mbit.
My deal as in the members login (as of 23/9/15 when it went live)
THIS IS YOUR CURRENT BROADBAND PACKAGE
Unlimited Fibre (Without Phone)£17.49
Unlimited Usage Allowance
40Mb download speed (estimated)
13.9Mb upload speed (estimated)
You've 17 months left of your 18 contract
On 7 Sept 2015 I decided to upgrade my Plusnet ADSL to fibre broadband. I am particularly interested in the improved upload speed as sometimes I need to upload very large files for work. So, I logged into "MyAccount" selected "change product" and was presented with the options - I went for the unlimited fibre package, this showed my estimated download speed as 40M and upload of 13.5M (These were the figures shown when I logged into my account) so I clicked to order this. It was installed on the 23 Sept 2015, and the BT engineer said download would be 40 and upload 2Mbit. He said that normally the upload for my line would be around 10M.. So I logged into my plusnet account where it states that upload estimate is 13.5M. (as of 23/9/2015)
I'm not at all happy with this situation, the upload speed is nowhere near the estimate shown in my account on line. I have rung customer services, but it is clear they don't accept that the upload speed advertised in the members login is 13.5. They say they cant access my members account and refuse to do anything other than put me through to the cancellations department. I don't want to cancel, I want what I signed up for, and indeed the speeds shown in the members login.
Any one else had this problem?
Plusnet user since November 2001
Edited by jelv (Thu 24-Sep-15 15:14:43)