However, even though an engineer has been out numerous times they can never find/detect any line faults (however on wet and windy days the performance drops off so that that does suggest there is something amiss). At the moment my fathers connection is syncing at 1.4, but the IP profile has been lowered to 0.14 (they do have the odd power cut, but they aren't that frequent).
Dad phone plusnet (and they answered after about 30 minutes) and they have set his IP profile to 7.15 (this was said verbally, and I can see it according to the Portal), but this hasn't rippled through to BT, as the BT wholesale speed test is still reporting 0.14, with up and down speeds of 0.12.
PlusNet are blaming the router, a DrayTek 2820 running the long line profile, which is reporting the following stats:
snr margin 13
loop atten 63
and have suggested he try another router (which he doesn't have to hand), and it won't make a blind bit of difference if the IP profile is so low.
Router was rebooted at the request of plusnet, so I'm not sure of the stats beforehand, but on past experience I would imagine they were broadly similar
I've got a spare Vigor 120 which I can drop onto his WAN port of the 2820, but I feel like this isn't going to solve the problem. They had no internal wiring, and the router is plugged directly into a BT v3 faceplate (along with a BT cordless phone).
These issues of poor performance have been going for many years. I know they live a long way from the exchange, but performance is gradually getting worse. They aren't heavy web users, but it would be nice if a webpage loaded in a few seconds rather than being frustratingly slow. Streaming content is fine if you don't mind watching the buffering wheel - a lot!!
Previously I have run a 2800 on that line, and a xywell unit too, all of which seem to suffer similar issues
Other than moving, what can they do? I know the line can work faster, but it just seems so unstable
(Gone but not forgotten: 2820n x 2, 2800vg, 2800)
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Edited by mbames (Sun 04-Oct-15 14:07:21)