I placed the Order on 18-Sep and booked my engineer visit for 08:00 to 13:00 on the 7th-Oct.
By 12:45 I had not received any communication from the engineer, so I contacted support. Spoke to Gina who sad I needed to wait until after 13:00 before they would check on what was happening.
At 13:15 I got back in touch again and got told that "It would seem from the notes that the engineer could not attend". I tried to find out when this was logged and it would seem to have been just after I called (coincidence I think not!) at 12:50.
The OpenReach engineer was supposed to contacted me on my mobile to let me know when they started work and what time they were due to deliver the OR modem and fit the new ADSL face plate so would have had my number.
So why the heck did they not call me to apologize for not attending?
The support guy I spoke to said that under the circumstance he could change my setup to a self install on Friday 09-Oct and post out the OR modem to me so that it arrives by Friday.
At the moment I have everything crossed.
Update text of Support Ticket raised at 14:23 07-Oct
"As per our conversation, The appointment was missed due to a lack of engineer resource in the area. Due to the Openreach error we will have this fast tracked for you, Once we have any update from openreach we will let you know. This will now go ahead as a Self Install."
The above situation with lack of OR engineers MUST have been known in advance, hence I should have been notified!
Line: Length 250 metres
Modem router: Netgear D6400 + LinkSys wg54g [dd-wrt]
IP Profile = Down 19418 kbps Up 1019 kbps
2012: EE WBC 20Mbps Down: 22010 kbps Up: 1019 kbps
2003: Demon ADSLMax 8Mbps Down: 8128 kbps Up: 448 kbps
Edited by Mike_Williams (Thu 08-Oct-15 12:02:58)