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Standard User BB4Tickton
(committed) Thu 29-Oct-15 17:46:53
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Fibre Extra?


[link to this post]
 
Is Fibre Extra not available to everyone?

Recently had fibre installed (yay!) but due to distance and BT estimate of 32.4Mbps I was only given the choice of 40/2 package. However I was told that if I have it installed and I get a better than estimated speeds I could call back and ask to be put on the higher 80/20 Fibre Extra package.
My current test speeds are about 37 download and 1.85 upload.

I don't expect to get anywhere near the 80/20 but I was hoping for a higher upload if possible, and according to my router stats it's showing me connected at 40/2 but is showing max rate possible of 49/10. Now I'm willing to pay for the extra, but according to 2 people at PlusNet (1 in retentions) that the Extra is not available to me and there's nothing I can do about it. Is this true?
Administrator MrSaffron
(staff) Thu 29-Oct-15 19:25:03
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Re: Fibre Extra?


[re: BB4Tickton] [link to this post]
 
The only product worth upgrading to would be a 40/10 product to increase the upload speeds, but Plusnet don't sell that now.

The max figures can be widely out, so might only gain 2 Mbps of downstream and if you push the line to its absolute limit it may become unstable.

In short its possible to upgrade, but you need to be prepared for pay the new price for what may be little extra download speed gain.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Oldjim
(knowledge is power) Thu 29-Oct-15 19:31:14
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Re: Fibre Extra?


[re: BB4Tickton] [link to this post]
 
It generally comes into the "too difficult" category
What you need to do is run the Bt Speedtest then further diagnostics to see what the IP profile is as that may indicate if you have any headroom or not


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Standard User RobertoS
(elder) Thu 29-Oct-15 19:42:25
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Re: Fibre Extra?


[re: Oldjim] [link to this post]
 
You're slipping, Jim wink.

He's on the Openreach 40/2 product and the IP Profile will reflect his sync, which appears to be the maximum. It was only on the 40/20 which was actually 80/20 slugged by the Plusnet line speed to 40Mbps downstream that your idea re the IP Profile worked.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59999/14372kbps @ 600m. - BQM

Edited by RobertoS (Thu 29-Oct-15 19:43:19)

Standard User Oldjim
(knowledge is power) Thu 29-Oct-15 20:07:20
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Re: Fibre Extra?


[re: RobertoS] [link to this post]
 
Not really
It would have shown whether the sync is the full 40Mb/s and that was what I was looking for
Standard User RobertoS
(elder) Thu 29-Oct-15 20:27:58
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Re: Fibre Extra?


[re: Oldjim] [link to this post]
 
He says he sees some sort of router stats at 40/2, and speedtests at 37Mbps. That sounds very much like an IP Profile of 38.7Mbps.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59999/14372kbps @ 600m. - BQM
Standard User BB4Tickton
(committed) Thu 29-Oct-15 20:49:12
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Re: Fibre Extra?


[re: RobertoS] [link to this post]
 
Just ran the further diagnostics:

Download speed 37.28Mbps.
Max Achievable speed 38.72Mbps.
IP Profile 38.72Mbps.

Upload speed 1.82Mbps.
Max Achievable speed 2Mbps.
IP profile 2Mbps.
Standard User RobertoS
(elder) Thu 29-Oct-15 21:02:00
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Re: Fibre Extra?


[re: BB4Tickton] [link to this post]
 
Which does give us other information, though irrelevant at the moment. G.INP is not active on the line.

There are two possible conversions of sync/connection speed to IP Profile. Without G.INP the IP Profile is 0.9679 x sync. With, it is 0.9669.

I did both, using 39,999kbps as the sync. (I don't recall ever seeing a 40,000 or 80,000).

My two results were 38.715 with .9679, and 38.675 with .9669.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59999/14372kbps @ 600m. - BQM
Standard User BB4Tickton
(committed) Thu 29-Oct-15 21:13:48
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Re: Fibre Extra?


[re: RobertoS] [link to this post]
 
router stats:

Downstream
Current Rate 40000 Kbps.
Max Rate 49502 Kbps.
SNR 7.5 dB.
Line Attenuation 23.6 dB.


Upstream
Current Rate 2001 Kbps.
Max Rate 10611 Kbps.
SNR 24.1 dB.
Line Attenuation 25.7 dB.
Standard User Oldjim
(knowledge is power) Thu 29-Oct-15 21:17:19
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Re: Fibre Extra?


[re: BB4Tickton] [link to this post]
 
Given those figures Plusnet should be able to move you to 80/20 but whether they will or are able to I have no idea
However I suspect that from the attenuation you may not get much more than 45Mb/s

Edited by Oldjim (Thu 29-Oct-15 21:18:39)

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