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Standard User cja
(newbie) Fri 30-Oct-15 11:59:49
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Want to join plusnet - look elsewhere.


[link to this post]
 
Just phoned plusnet - cut off after 20 minutes, cut off after40 minutes. Webchat went to wrong department.

Finally got through lots of excuses - it the volume of customer leaving talk talk, etc. Promising to sort out training 300 new people - but not until New Year.

Asked about the webmail platform which has been flaky for 18 months+ in the new year.

Its all Talk Talk at Plusnet and no action - its a pity they used to have the best customer service going, not any more but they haven't invested enough or fast enough and the platform is struggling.

When organisations get overloaded like this mistakes get made - will Plusnet be the next Talk Talk ?

CJA

Chris
Warwickshire
77/18 FTTC plusnet
Standard User alext05
(committed) Fri 30-Oct-15 13:18:07
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Re: Want to join plusnet - look elsewhere.


[re: cja] [link to this post]
 
In reply to a post by cja:
Promising to sort out training 300 new people - but not until New Year.

We I joined them two years ago they were promising to train 200 new cs staff, so things have clearly moved up a gear since then.

Their promises of training more staff are what leaves to National Rail, ie constant excuse with very little creativity.
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