Both really! I left a few months ago due to various issues with speed and CS.
Just felt it was a shame, and hoped PlusNET would rekindle it's reputation at some point.
Support from what limited number of customers are reporting on their community forum , still have woefully long "on hold" call times , and there is still a big problem it seems with training of those who man their call centres,( could also be pay related) So no changes for the better in that department ,
As for their "networking"issues Still ongoing for some,( the number of customers complaining has dropped off, but that is most likely due to them migrating to other ISP's, not due to them actually fixing anything) and their web site is less informative than it it used to be in regards to usage graphs, and the current line speed link although still active it has been removed from the customer portal,
Also to add they still charge incoming migrations the £50 connection fee if bb only
And also want a 18mth min term on FTTC when if you have already had such active FTTC service for the previous 12mths BT openreach don't hold the ISP to anything more than 1 month , they also are peddling a 40/2 (2mbps) upstream product in place of the more useful 40/10
Then there's their woeful move to wires only installs for FTTC , the woeful bit is that they supply a re branded BTHH5 version A , that isnt fully compatible with G.inp and reboots it's self every 14 days,lol so no change with their supplied cheap and nasty hardware either, maybe best avoided for the foreseeable don't waste you money, if you want a decent FTTC service then you may have to pay more than plusnets prices
Edited by tommy45 (Thu 19-Nov-15 21:03:33)