What they really should do is have separate network authentication credentials to the one used for the portal and email
My Plusnet email password is different to my portal/network authentication password (and always has been).
It's only the same when people don't take the short time required to configure it via http://email.plus.net
Separating the portal and network authentication credentials is overdue.
Plusnet user since November 2001
Telephone rental: Pulse8