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Standard User TaKeN
(newbie) Sun 06-Dec-15 09:43:40
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Fibre - Plusnet vs BT - Preferential treatment going on?!


[link to this post]
 
Morning all. I'll try and keep this sweet and simple.

Example A. (myself) orders Fibre broadband as an existing plusnet adsl customer on December the 3rd, self install, engineer booked for December 18th.

Examble B. (neighbour) orders Fibre broadband as an existing BT adsl customer on December the 6th, self install, engineer booked for December the 14th.

Same cabinet, which went live on the 3rd of December.

This seems highly unfair to me, I order two days before the neighbour, yet have to wait four days longer for an engineer to go and do some quick wiring in the cabinet?

What's going on here?
Standard User BatBoy
(sensei) Sun 06-Dec-15 10:00:06
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Re: Fibre - Plusnet vs BT - Preferential treatment going on?


[re: TaKeN] [link to this post]
 
On the face of it, it does look like BT have booked an engineers slot 4 days ahead of Plusnet. However, BT have a history of making errors due to their reliance on the 3rd world.
Standard User Zarjaz
(eat-sleep-adslguide) Sun 06-Dec-15 10:17:37
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Re: Fibre - Plusnet vs BT - Preferential treatment going on?


[re: TaKeN] [link to this post]
 
I wonder if the CP's are offered 'blocks' of availability ?

Openreach goes overboard to show NO preferential treatment to BT.

TBF it's only 4 more days, not really life and death is it ?


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Standard User Ribble
(fountain of knowledge) Sun 06-Dec-15 10:29:52
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Re: Fibre - Plusnet vs BT - Preferential treatment going on?


[re: BatBoy] [link to this post]
 
Resourcing plans can change daily , and with openreach frantically trying to clear a backlog of blocked/ out of capacity cabinet's, more resource may have been made available in the rush up to Xmas
Standard User amonra
(newbie) Sun 06-Dec-15 10:46:40
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Re: Fibre - Plusnet vs BT - Preferential treatment going on?


[re: TaKeN] [link to this post]
 
What's the big rush ? Four days isn't going to break you. Just sit back and enjoy your increased speed.
Standard User 69bertie
(learned) Sun 06-Dec-15 10:50:50
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Re: Fibre - Plusnet vs BT - Preferential treatment going on?


[re: TaKeN] [link to this post]
 
Pure luck really. When my friend's cabinet went live, his neighbours went with BT and he with Plusnet. The neighbours appointments got cancelled en masse and his didn't. No logic to it.

His neighbours did eventually get connected.... 2 weeks later!

Standard User TaKeN
(newbie) Sun 06-Dec-15 11:57:05
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Re: Fibre - Plusnet vs BT - Preferential treatment going on?


[re: 69bertie] [link to this post]
 
Thanks for all the replies, it isn't life and death as discussed.

It's obviously more efficient for an engineer to come once a week and connect two new services, than have to come out again to the same cabinet and connect me up four days later.

My anger/confusion is based around the assumption that Openreach clearly don't use a system that works out how many customers need a connection in Cabinet X for that week, and then bundle them all together on the same day.
Standard User BatBoy
(sensei) Sun 06-Dec-15 12:00:03
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Re: Fibre - Plusnet vs BT - Preferential treatment going on?


[re: TaKeN] [link to this post]
 
That's right, they don't plan work efficiently, they use panic-mode firefighting instead.
Standard User RobertoS
(elder) Sun 06-Dec-15 14:19:26
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Re: Fibre - Plusnet vs BT - Preferential treatment going on?


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
That's right, they don't plan work efficiently, they use panic-mode firefighting instead.
It all similar businesses, when there is always panic-mode firefighting, the good fire-fighter gets promoted, and then promotes others. They think panic-mode is the natural way of running a business.

That rules out the promotion of and often causes the departure of the good planners who organise things to avoid panics, making the occasional one easily handled.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
Standard User TaKeN
(newbie) Sun 06-Dec-15 14:22:30
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Re: Fibre - Plusnet vs BT - Preferential treatment going on?


[re: BatBoy] [link to this post]
 
Sounds like a fantastic way to lose money hand over fist.

Update from the Neighbour, he has had an email through moving his connection date from the 14th to the 22nd of December.

Upon receiving the email he logged into the BT user web panel and moved it back to the 14th again, I hope this doesn't end up a major headache for him!
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