I wanted to switch from Sky to PlusNet as they were reasonably priced and did so. PlusNet confirmed a date (4th Dec) and Sky wrote with usual confirmation of that date being my last with them.
Early that morning my Sky broadband and phone line were both disconnected within 30 mins of eachother. I wasn't concerned and calling my line from my mobile I got a message saying I had dialled an incorrect number. An hour or 2 later I got a ringing tone but no ringing and no dialling tone from my phone.
Hours later I contacted PlusNet who said it could be connected up to midnight but my broadband was being delayed (no explanation offered). It wasn't and the next day I raised the lack of broadband and phone with customer service.
Longer story cut short Openreach came out on 9th Dec and fixed it at the local cabinet. No appointment was made with me and it just happened I was at home to let them in, the only day of the week I wasn't working.
I asked about compensation for costs incurred by using my mobile, (they didn't even offer to route incoming calls to it) and the inconvenience of being cut off for the best part of 6 days.
They advised me I'd get £4.26 which isn't compensation, it's just not charging me for a service for the period they didn't provide it. I had shown faith in them by paying a years line rental in advance and now feel I've made a mistake.
I didn't specify an amount to them and would have accepted a relatively small amount. I have told them I was unhappy about the lack of compensation to no avail.
This isn't what I expected from a top rated company.