The charge can apply to any customer who has a broadband cease placed on their line.
Generally, the main reasons for broadband ceases are:
A broadband account is cancelled (without switching providers)
Switching to a service that is not supplied via the BT Wholesale network
The telephone line used to provide broadband is cut off
Does that mean Plusnet can charge a cease fee to customers leaving the BT Wholesale network for an MPF or SMPF provider (e.g. TalkTalk or Sky)?