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Standard User Michael_Chare
(experienced) Tue 08-Mar-16 19:51:40
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Plusnet claim about satisfied customers.


[link to this post]
 
Plusnet claim:

"More satisfied customers than Sky, Virgin & TalkTalk"

Do you think that they are claiming to have more satisfied customers than either Sky, Virgin or TalkTalk, or are they claiming more satisfied customers than Sky, Virgin and TalkTalk cpmbined?

Michael Chare
Standard User longedge
(committed) Tue 08-Mar-16 20:08:39
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Re: Plusnet claim about satisfied customers.


[re: Michael_Chare] [link to this post]
 
I suppose a good starting point would be to define "satisfied customer", but no, you'd have to go back a step further and consider customer expectations. My brother-in-law is satisfied with a small bowl of porridge for breakfast and I'm satisfied with a full english 8^)
Standard User Oliver341
(eat-sleep-adslguide) Tue 08-Mar-16 20:37:43
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Re: Plusnet claim about satisfied customers.


[re: Michael_Chare] [link to this post]
 
More satisfied customers by percentage: https://www.plus.net/home-broadband/loves-you-back/

Obviously if you apply those percentages to the subscriber numbers there will be more satisfied customers by numbers on the other ISPs, because the other ISPs have many more customers than Plusnet.

Oliver.


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Standard User Michael_Chare
(experienced) Tue 08-Mar-16 21:47:29
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Re: Plusnet claim about satisfied customers.


[re: Oliver341] [link to this post]
 
Thanks, I had not thought of that interpretation!smile

Michael Chare
Standard User ukhardy07
(knowledge is power) Tue 08-Mar-16 23:17:21
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Re: Plusnet claim about satisfied customers.


[re: Michael_Chare] [link to this post]
 
Worth noting the kinds of customers using different ISPs... Generally those on BT for example are willing to pay more, generally as their expectations are higher (does it mean it's any better - hard to tell).. Somebody on talktalk who gets "free" broadband, usually has lower importance placed on their broadband, hence why they don't pay more and will be satisfied easier.
Standard User jelv
(knowledge is power) Wed 09-Mar-16 20:22:20
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Re: Plusnet claim about satisfied customers.


[re: Michael_Chare] [link to this post]
 
Source: GfK Consumer Attitudes Tracker July 2014 - June 2015.

Before the changes to support hours!

jelv

Plusnet user since November 2001
Telephone rental: Pulse8
Standard User Yves
(knowledge is power) Thu 10-Mar-16 10:23:53
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Re: Plusnet claim about satisfied customers.


[re: ukhardy07] [link to this post]
 
That is a very good point. I'm very happy with VH even though I have high performance expectations for my home broadband.

I am finding Plusnet's 2mb upload speed cap a deterrent.
Standard User Apprentice
(knowledge is power) Thu 10-Mar-16 13:00:28
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Re: Plusnet claim about satisfied customers.


[re: ukhardy07] [link to this post]
 
Some folk can't get LLU provision so TalkTalk isn't available as far as their checker states and Sky Connect is expensive compared to BT's offerings to new customers.

plusnet user
Standard User hk11
(fountain of knowledge) Fri 11-Mar-16 01:58:48
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Re: Plusnet claim about satisfied customers.


[re: longedge] [link to this post]
 
It's all in the wording or lack of it with advertising. wink

I got a good deal with Plusnet but I wouldn't say I was satisfied. There always seems to be a problem: the latest is being cut off intermittantly. frown

I've never had an ISP I was completely satisfied with but I've had a lot worse.


Keef- Sheerness Kent UK - Plusnet via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User Sancezzio
(newbie) Fri 11-Mar-16 07:41:59
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Re: Plusnet claim about satisfied customers.


[re: Michael_Chare] [link to this post]
 
Individually, since their ratings aren't much higher than the others. If you look all around the internet you'll find ratings from very low to excellent, just like the other ISPs.
Their customer service isn't all that great in my experience. I've just left them because of how they've handled my service.
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