Did they ask you to set up a new direct debit? I had to, to cater for the referral payments. I think the reason given was it would be a new free email account and the team setting it up didn't have access to my bank details.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk.
Domains, site and mail hosting - Tsohost
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
Edited by RobertoS (Sat 19-Mar-16 23:49:08)