Anyhow I'm finding out the hard way as my connection has been down since I got in at 8pm today. Gave the router and modem a reboot and sat it out for a bit.
Now that I'm ready to wait in a queue and call, they're closed! On top of that their average time to answer calls is 25mins (according to their site)
What "awards" are they claiming to be winning exactly. It's good when it works, pants when it doesn't.
I guess I'll have to tether until they are open for support.