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Standard User narz
(member) Fri 01-Apr-16 22:41:25
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Support till 10pm?


[link to this post]
 
For some reason I thought Plusnet had 24/7 technical support or did that stop in the ADSL days?

Anyhow I'm finding out the hard way as my connection has been down since I got in at 8pm today. Gave the router and modem a reboot and sat it out for a bit.

Now that I'm ready to wait in a queue and call, they're closed! On top of that their average time to answer calls is 25mins (according to their site)

What "awards" are they claiming to be winning exactly. It's good when it works, pants when it doesn't.

I guess I'll have to tether until they are open for support.

Plusnet FTTC 72/18Mbps
Standard User RobertoS
(elder) Fri 01-Apr-16 23:22:12
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Re: Support till 10pm?


[re: narz] [link to this post]
 
It happened early 2015 IIRC. That's why I left in August.

Online chat is the way now. A bit difficult if you can't get online.

Storm Katie has affected the following
our infrastructure in a number of our SOM patches has been impacted both above and below ground, with high fault intake in the affected areas.

Openreach is therefore declaring MBORC for repair activities in the following areas, with effect from 12:00 31 March 2016:

Thames South
West Downs
Isle of Wight
Central Downs
Taunton
Crayford
Does that include you?

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
Standard User narz
(member) Fri 01-Apr-16 23:45:31
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Re: Support till 10pm?


[re: RobertoS] [link to this post]
 
I'm not in those areas, but it has been sorted locally

Me: Did you touch the router or cables today?
Wife: no
Me: At all? hoover, cleaning ?
Wife: no I haven't
Me: Reboots router/modem
<hours later>
Me: Attempts to call plusnet - closed
Me: Moans on thinkbroadband

finally check the router and find the wires for WAN and LAN have been switched, they are both are grey so I didn't notice it in the tangled speghetti

Moral of the story is: trust NO ONE! crazy

Plusnet FTTC 72/18Mbps


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Standard User mlmclaren
(knowledge is power) Fri 01-Apr-16 23:52:23
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Re: Support till 10pm?


[re: narz] [link to this post]
 
xD

BTInfinity - 79999/19999kbps - Quality Monitor - Quality Monitor 2
VirginMedia - 77000/5250kbps - BQM L1 - BQM L2
Standard User RobertoS
(elder) Sat 02-Apr-16 00:19:28
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Re: Support till 10pm?


[re: narz] [link to this post]
 
Delicate!

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59504/15641kbps @ 600m. - BQM
Standard User Spud2003
(fountain of knowledge) Sat 02-Apr-16 13:09:10
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Re: Support till 10pm?


[re: narz] [link to this post]
 
In reply to a post by narz:
I'm not in those areas, but it has been sorted locally

Me: Did you touch the router or cables today?
Wife: no
Me: At all? hoover, cleaning ?
Wife: no I haven't
Me: Reboots router/modem
<hours later>
Me: Attempts to call plusnet - closed
Me: Moans on thinkbroadband


Can't believe your wife didn't hoover or clean and fiddled with your equipment without consent, that's feminism for you. tongue
Standard User eckiedoo
(experienced) Sat 02-Apr-16 13:40:24
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Re: Support till 10pm?


[re: narz] [link to this post]
 
Try colour coding the cables and the box, with coloured insulating tape.
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