I feel sure this is a glitch, either at Plusnet's end, or with the banking system in general, as I have NOT changed the credit card I always use (yes, yes, I know - I refuse to have a direct debit), it has NOT expired, and I've double checked it's not close to, or indeed over my credit limit, or that I am (accidentally) in arrears - e.g. because an earlier payment failed, or I somehow forgot. Everything is perfectly in order.
I see that I can make a one-off payment manually, but before attempting this, I would like to understand what happened.
If Plusnet become aware that there was some sort of generalised problem with taking payments today - not just me - will they try again?
I don't want to pay twice.
And is there no way I can ask what's wrong, or ask them to re-try it, without hanging on the phone?
I've had the card for more than three years, and it's always been used to settle my Plusnet bill, every month, for all of that time.
It seems highly unlikely it would suddenly register as a suspicious or disputed payment, especially as it's not suddenly an unusually high bill this month.
Edit: Sheesh, they've now emailed me a second time since this morning, and have started to interfere with my browsing to present the "failed payment" message.
This is excessively heavy-handed treatment of a very slightly overdue payment of a very small amount. Not even 24 hours to find out what went wrong and sort it, before they start turning snotty?
Edited by TLM (Thu 14-Apr-16 12:57:06)