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Standard User philippercival
(knowledge is power) Wed 04-May-16 13:27:48
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Slow or not working


[link to this post]
 
This site is working very slowly.

I was unable to buy something from Amazon with a site not found message.
Down for everyone would not load either.

Is it just me?

Standard User cajef
(experienced) Wed 04-May-16 13:38:35
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Re: Slow or not working


[re: philippercival] [link to this post]
 
Same here, unable to access any sites for about 15 minutes, appears back to normal now.

PlusNet FTTP - Unlimited Fibre Extra
Standard User vinnym70
(newbie) Wed 04-May-16 13:40:42
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Re: Slow or not working


[re: cajef] [link to this post]
 
Same... router reported login success after reboot but unable to ping the DNS servers that Plusnet automatically provide at login.

Working now but I changed DNS servers as a precaution.


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Standard User Apprentice
(knowledge is power) Wed 04-May-16 13:53:58
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Re: Slow or not working


[re: philippercival] [link to this post]
 
Subject: Broadband Connectivity Problems (91873) - NEW

We are aware that some customers are currently experiencing connectivity problems.

Our engineers are investigating, and we will provide an update shortly.

We apologise for any inconvenience caused.

Kind regards,

Customer Support

Just received email as above.

No issues with ADSL in my part of the world and web pages loading OK.

plusnet user
Standard User philippercival
(knowledge is power) Wed 04-May-16 14:46:18
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Re: Slow or not working


[re: Apprentice] [link to this post]
 
Thanks both, I was hungry so went and had lunch. All working again now, with no changes.

Standard User philippercival
(knowledge is power) Wed 04-May-16 15:11:01
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Re: Slow or not working


[re: Apprentice] [link to this post]
 
As an aside, I have now found this message on the service status page, but how did you get it via email? I can not see anywhere to subscribe.

Standard User Oldjim
(knowledge is power) Wed 04-May-16 16:40:19
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Re: Slow or not working


[re: philippercival] [link to this post]
 
http://usertools.plus.net/status/email.php
Standard User Apprentice
(knowledge is power) Wed 04-May-16 18:47:46
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Re: Slow or not working


[re: Oldjim] [link to this post]
 
That's it Oldjim smile

plusnet user
Standard User TLM
(legend) Wed 04-May-16 20:05:21
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Re: Slow or not working


[re: philippercival] [link to this post]
 
I seem to be having some connectivity problems today. My email monitor frequently reports that it couldn't access my mailbox - I'm still getting the mail - it just can't always get an answer when it asks.

I also find that visiting many sites initially gives me a backwards (anticlockwise) connection indicator, suggesting it's not going to work, before it sorts itself out, and the indicator starts going clockwise.

This is not very easy to explain, as I don't know what that thing is called. The circle that shows that you're connecting...or not. Backwards circling usually means not.
Standard User Apprentice
(knowledge is power) Thu 05-May-16 10:36:38
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Re: Slow or not working


[re: TLM] [link to this post]
 
Broadband Connectivity Problems (91873) - RESOLVED

05/05/2016 @ 09:20

Yesterday, some customers were experiencing problems with connectivity. After closely monitoring the service overnight, our engineers have confirmed that the issues are now resolved.

We apologise for any inconvenience caused.

Kind regards,

Customer Support


Is your connection OK now?

plusnet user
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