I think it's as simple as the Openreach bodies I've had were, imho totally incompetent, two of them were telephone "engineers" and in one other case they didn't even have working test equipment.
PlusNet do not care at all, that much is obvious after some 13 weeks of this.
After the first failed visit half of my tone range vanished from the line in dslstats, the next two visits actually dropped my speed progressively to the level they are at today.
I was getting 49Mbps up until 11/04/16 today I'm getting 34.8Mbps and PlusNet expect me to pay for another Openreach visit if the cannot find a fault. In other words if Openreach are totally incompetent and cannot find the fault they caused for a 5th time the nit will cost me! Go figure!
Edited by Busa (Mon 09-May-16 19:26:42)