I just went to report a fault via online chat, and see it's unavailable. Is that normal for weekends, or is it just unavailable at this precise moment?
I'm getting extremely low speeds (dial-up standard) and frequent disconnects.
Last night I replaced the microfilter, which produced an immediate speed improvement, so I thought, with a bit of luck, I may have fixed things.
But this morning, although I've NOT reverted to the suspect filter, problems are back.