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Standard User wingco1
(legend) Tue 31-May-16 11:56:02
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IP Profile changes


[link to this post]
 
My IP profile on the member centre page is 67.6

The IP profile on the BT Wholesale diagnostics page is 71.84.

How often do PN check and update this info?

Standard User RobertoS
(elder) Tue 31-May-16 12:19:46
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Re: IP Profile changes


[re: wingco1] [link to this post]
 
They check a delta report from Openreach three or four times a day. But the update can fail - either the line doesn't appear in it for some reason, or the reading of it has a bug.

The delta report for your line is only issued when the true IP Profile changes, which in turn happens when both a re-sync takes place and the PPP session is dropped and a new one started.

You could try triggering a new report by re-sync'ing, preferably closing the session first. I don't know if just closing the PPP session then starting a new one triggers it if there is no re-sync but I doubt it.

"Chat" may be your best option. Just tell them and ask them to correct it.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
Standard User wingco1
(legend) Tue 31-May-16 18:28:27
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Re: IP Profile changes


[re: RobertoS] [link to this post]
 
Thanks Bob.


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