About this time last year I got a decent 2 year fixed phone and broadband deal with Plusnet (thanks to a posting or two on here ).
When last year's Autumn price rise arrived I ignored the email as I knew I had a 2 year fix - wrong. At first Plusnet denied that there was any such thing. After a month or so of support tickets (couldn't really get the phone folk to listen to what I was saying mostly) I got a refund on what they had over charged me and confirmation that I had a further 21 months of my deal to run.
So I thought yesterday's call to Plusnet was just a formality to confirm that I needn't worry about the price rise email this year - wrong. So far the CSC guy I phoned didn't listen, ignored the info on support tickets I pointed to and a further CSC person has answered my support ticket with the boiler plate reply that I have to pay the increase obviously not having actual read the tickets from last year.
I'll update with the outcome but don't assume because you have a "deal" with Plusnet that they will actually see it the same way as you do...!
Edited by Herbalist (Wed 27-Jul-16 11:27:32)