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Standard User longedge
(committed) Tue 13-Sep-16 08:39:05
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'Ghost' phonecalls to 123


[link to this post]
 
Has anyone else here had charges made to their PlusNet phone bills for calls to 123 which they know they did not make.

I'm currently at the stage where I'm disputing one such call which I know I didn't make (me being asleep at the time) but which BT raw data says was made from my line. I've asked for a ticket to be raised and escalated as a complaint.

I'm aware of the longstanding complaints from BT, TalkTalk, Sky and PlusNet customers of this happening and I wonder if anybody has had a similar experience and how was it resolved.
Standard User WWWombat
(knowledge is power) Tue 13-Sep-16 14:01:32
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Re: 'Ghost' phonecalls to 123


[re: longedge] [link to this post]
 
http://www.revk.uk/2015/11/fraudulent-calls-to-123.html
Standard User 23Prince
(regular) Tue 13-Sep-16 15:20:58
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Re: 'Ghost' phonecalls to 123


[re: WWWombat] [link to this post]
 
In reply to a post by WWWombat:
http://www.revk.uk/2015/11/fraudulent-calls-to-123.html


I believe this is why there is a voice recording now on all AA copper pair lines saying that it's in use and not to disconnect. Plug a phone in and you will hear it if you have one.

Last time I had a line installed the guy called his mates mobile and I was stung 69P but i got it back. Why cant they just do 0800 like the olden days?


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Standard User mixt
(fountain of knowledge) Tue 13-Sep-16 16:16:55
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Re: 'Ghost' phonecalls to 123


[re: 23Prince] [link to this post]
 
In reply to a post by WWWombat:
I believe this is why there is a voice recording now on all AA copper pair lines saying that it's in use and not to disconnect. Plug a phone in and you will hear it if you have one.

Really? Clever.

But wouldn't a simple dial tone be enough to indicate the line is in use aka "live" ?

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Standard User BatBoy
(sensei) Tue 13-Sep-16 16:19:13
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Re: 'Ghost' phonecalls to 123


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
In reply to a post by WWWombat:
http://www.revk.uk/2015/11/fraudulent-calls-to-123.html


I believe this is why there is a voice recording now on all AA copper pair lines saying that it's in use and not to disconnect. Plug a phone in and you will hear it if you have one.
That's what the blog link says
We have heard from other telcos that set up lines with no dial tone, and they say that they regularly fine such pairs "stolen" as they appear to be "dead" lines. This is partly why we have dial tone. These days we also add a message stating it is a broadband only pair and not to be disconnected, which usually works.
Standard User WWWombat
(knowledge is power) Tue 13-Sep-16 17:15:58
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Re: 'Ghost' phonecalls to 123


[re: mixt] [link to this post]
 
I think dial tone exists on stopped lines. The call to something chargeable distinguishes a live PSTN line.
Standard User bet_here
(member) Tue 13-Sep-16 17:17:55
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Re: 'Ghost' phonecalls to 123


[re: BatBoy] [link to this post]
 
I get "This line is defined as..." and then straight to the quiet-line test - if I had a phone plugged in that is.
Standard User longedge
(committed) Tue 13-Sep-16 19:10:22
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Re: 'Ghost' phonecalls to 123


[re: longedge] [link to this post]
 
Plusnet have provided an extract from the raw BT data showing that the call was 1second duration.

At the moment they are adamant that the call was made and I've got to pay for it so it looks like being a long process!

To be honest it's the first time that I've found Plusnet to be intransigent and up until now I've been very happy with the service they provide.
Standard User Rastus
(experienced) Tue 13-Sep-16 20:56:08
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Re: 'Ghost' phonecalls to 123


[re: longedge] [link to this post]
 
You're far more likely to resolve this if you post on the Plusnet forum.
Standard User ian007jen
(committed) Tue 13-Sep-16 22:02:26
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Re: 'Ghost' phonecalls to 123


[re: Rastus] [link to this post]
 
Think he's been there as well

https://community.plus.net/t5/Phone/I-appear-to-be-s...
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