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Standard User gordon_k
(regular) Fri 25-Nov-16 16:57:01
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PlusNet contract renewal / retentions


[link to this post]
 
Just been engaged in my annual / biennial DSL renewal discussion with PlusNet, which has in the past been a fairly painless process.

This time, however, it's all change.

I'd envisaged haggling them down from their own website-advertised £18pm inc line rental with £50 cashback towards Sky's £15pm with £75 cashback.

But no - the offer was £22pm, no cashback incentive, but with the usual reduction if I chose to take out line rental saver. So over the year (with the line rental saver) that's £234 with PlusNet vs £105 with Sky (who also offer caller display for free). So it's about £8 a month more than my previous PlusNet contract started out, and more than twice what Sky are asking.

Just wanted to make sure everyone is in the same boat on this, and I hadn't simply got some customer retentions guy who'd already done his numbers for the month.

Is this the standard now?
Standard User kasg
(knowledge is power) Fri 25-Nov-16 17:04:36
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Re: PlusNet contract renewal / retentions


[re: gordon_k] [link to this post]
 
I don't think there is a standard. I got a fantastic deal at my last renewal but it was on the second attempt. Try again another day.

Kevin

plusnet Unlimited Fibre Extra - sync 66997/19999 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User gordon_k
(regular) Fri 25-Nov-16 17:30:21
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Re: PlusNet contract renewal / retentions


[re: kasg] [link to this post]
 
Cheers Kevin - I'll definitely give them another go.

The guy I spoke to told me that company policy had changed, and they no longer matched new customer offers, not even their own.

But even if they won't budge on the ADSL, I'll see if they'll give me a new customer deal on fibre, which would avoid the rather dolorous switch to Rupert Murdoch...

Out of interest, whenabouts was your last renewal?


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Standard User kasg
(knowledge is power) Fri 25-Nov-16 17:38:28
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Re: PlusNet contract renewal / retentions


[re: gordon_k] [link to this post]
 
In reply to a post by gordon_k:
Out of interest, whenabouts was your last renewal?

June 2016.

Kevin

plusnet Unlimited Fibre Extra - sync 66997/19999 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User Michael_Chare
(experienced) Fri 25-Nov-16 18:12:39
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Re: PlusNet contract renewal / retentions


[re: gordon_k] [link to this post]
 
No harm in telling them how much you would have to pay Vodafone for FTTC if you were to migrate. Well that is what I plan to do next August.

Michael Chare
Standard User Apprentice
(knowledge is power) Fri 25-Nov-16 20:09:32
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Re: PlusNet contract renewal / retentions


[re: gordon_k] [link to this post]
 
I didn't get such a good retention deal this October compared to last year's retention deal of free BB +LR with PN which was a price match which they no longer do frown

My 20CN exchange is market A so as far as PN are concerned I live outside a low cost area so don't get their headline grabbing cheap broadband deals, the retention deal offered was BB at £9.99 a month + LR with PN on a 24 month contract, after some haggling etc etc I could only manage to get the contract term reduced to 12 months for the same monthly cost, I phoned on 3 occasions and that was the only deal I could get from 3 different members of the COT.

plusnet user
Standard User Michael_Chare
(experienced) Fri 25-Nov-16 20:33:37
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Re: PlusNet contract renewal / retentions


[re: Apprentice] [link to this post]
 
Thank you for the info. At the moment I have free BB for 18 months at a Market 1 20CN exchange. Forewarned is forearmed! smile

Michael Chare
Standard User Apprentice
(knowledge is power) Sat 26-Nov-16 11:44:55
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Re: PlusNet contract renewal / retentions


[re: Michael_Chare] [link to this post]
 
An annoying issue was that I purchased LRS too far in advance, a mistake not to be made again, I couldn't cancel LRS as the number of days to do so had passed but the new LRS start date was around a month away.

plusnet user
Standard User gordon_k
(regular) Mon 28-Nov-16 13:39:18
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Re: PlusNet contract renewal / retentions


[re: gordon_k] [link to this post]
 
I did eventually phone them again, and did get offered a slightly better deal.

£20pm inc line rental (with the option of £30 discount for 12 months LRS)
18 month contract

The retentions guy confirmed what the previous guy had said, they weren't able to match the new customer offer (which factoring in the £50 PN cashback is an £86 difference).

However the deal they were willing to offer me on a switch to 38 Mb fibre was £23pm ilr, which is the same as their new customer fibre deal.

Edited by gordon_k (Mon 28-Nov-16 13:40:55)

Standard User RobertoS
(elder) Mon 28-Nov-16 14:20:18
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Re: PlusNet contract renewal / retentions


[re: gordon_k] [link to this post]
 
So then in 12 months you either at full whack on the phone or get hooked in for six months at the end of the broadband contract.

All standard trickery frown.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 60000/14463kbps @ 600m. - BQM
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