The actual service is quite good. The problem, like most of the ISPs I've been with is when something goes wrong or is not to the norm.
Things have been going wrong for years, far exceeding the norm of other ISPs. But until eighteen to twenty months ago the remnants of the Digital Care Team
were still managing to keep the lid on.
That largely came to an end when the 24-hour phone help was removed, along with any semblance of a useful ticket system.
The introduction of the bng
range of gateways was when the broadband service began to degrade - brand new kit that wasn't IPv6 capable? What????
Plusnet were running an IPv6 trial for years before I left in August 2015. Since when BT and Sky have gone live with it widespread. I just spent a week over Christmas on Sky 2.5Mbps ADSL2+ at a holiday cottage. On IPv6.
Then we started getting the congested shared WBMC, that strangely didn't seem to affect other ISPs using the same shared MSILs. So the much-trumpeted dedicated WBMC network crawled into view. Crawled being the word - like a dog with three legs and lame in one of those.
We see glaringly bad CS from many ISPs. Plusnet used to be much better than them. Now, it isn't.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk.
Domains, site and mail hosting - Tsohost
Connection - AAISP Home::1 80/20. Sync 54999/14466Kbps @ 600m. BQMs - IPv4