Broadband was enabled on my phone line in 2005 and has been used with reasonable reliability ever since until last month. We are a long way from the exchange but speed had gradually improved until, over the last few years, it averaged around 0.75Mbps.
Last month connection became erratic and then ceased altogether. 2 visits from Openreach have failed to resolve the problem and yesterday I received the following from Plusnet:
"I can see that Openreach eventually made it out to you on the 12th where it was confirmed that the distance to the exchange is why the line is not able to get a signal. When the order was placed we based the estimate on the information provided by Openreach which takes into account lines that are already connected to the cabinet and the average seen on the lines there. It doesn't have the capacity to apply individual estimates for a line and it's generally once a service goes live that we know what the line is actually capable of.
It is because of this very reason no provider can guarantee or promise how the line will perform.
Physically both Plusnet and Openreach can't do anything to improve this as the distance is something that can't be reduced. Your welcome to contact our Customer Options team on 0800 013 2632 to discuss your contract"
I'm not sure what to do. Any advice, please.
I may not acknowledge any replies immediately as I live 'in the sticks' and now have a 20 mile round trip to the local library for internet access.