User comments on ISPs
  >> PlusNet plc


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | 4 | 5 | (show all)   Print Thread
Standard User DRW
(committed) Tue 20-Dec-16 11:42:37
Print Post

PN Website no longer showing data usage


[link to this post]
 
The PN user web site stopped showing how much data I was using late last week.
Is this a common problem or unique to my logon id.

I would report it in the PN Community Forums, but the change in layout has caused me to lose the will to live re using the forum.
Standard User georgelnx
(member) Tue 20-Dec-16 12:44:18
Print Post

Re: PN Website no longer showing data usage


[re: DRW] [link to this post]
 
It is very common and Plusnet have stopped usage monitoring across 10's of thousands of accounts.
Why?
Because tracking usage is causing packet loss. So they had to turn if off across several of their gateways (the server that you log into to get internet access)
The joys of the new network and data centre consolidation.

Standard User longedge
(committed) Tue 20-Dec-16 12:48:02
Print Post

Re: PN Website no longer showing data usage


[re: DRW] [link to this post]
 
Mine still shows (at the moment) but another user who I support has been seeing "Sorry, there's nothing to show at the moment." for about a fortnight now. Given that useage is unlimited we haven't bothered to pursue it.


Register (or login) on our website and you will not see this ad.

Standard User kasg
(knowledge is power) Tue 20-Dec-16 16:14:24
Print Post

Re: PN Website no longer showing data usage


[re: longedge] [link to this post]
 
Mine is still showing as well and the figures for each day look plausible. I'm on pcn-bng02 if that makes any difference.

Kevin

plusnet Unlimited Fibre Extra - sync 66997/19999 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User georgelnx
(member) Tue 20-Dec-16 16:37:54
Print Post

Re: PN Website no longer showing data usage


[re: kasg] [link to this post]
 
Mine was showing until my last gateway change on Thursday gone. Now zero usage since that day.
Plusnet aren't bothered about getting it to work. They are concentrating on sorting out the packet losses. Mentioned by several senior staff on their forums (Chris, Bob Pullen among others)
Guess they under specified the machines that handle the traffic as they cannot route at the same time as counting.

Standard User Malwaremike
(committed) Tue 20-Dec-16 16:48:35
Print Post

Re: PN Website no longer showing data usage


[re: DRW] [link to this post]
 
My usage has always worked fine, indeed my ADSL2+ has been 100% reliable and good value for money. Mind you, I wouldn't change to fibre, I don't need the speed and I certainly don't need the hassle which seems inseparable from any change to a PN package.
Standard User Kenneth
(legend) Tue 20-Dec-16 17:40:13
Print Post

Re: PN Website no longer showing data usage


[re: DRW] [link to this post]
 
mine is showing 0kb per day since Friday

Ken

Nostalgia is memory with the pain removed
Standard User therioman
(knowledge is power) Tue 20-Dec-16 18:07:23
Print Post

Re: PN Website no longer showing data usage


[re: georgelnx] [link to this post]
 
In reply to a post by georgelnx:
It is very common and Plusnet have stopped usage monitoring across 10's of thousands of accounts.
Why?
Because tracking usage is causing packet loss. So they had to turn if off across several of their gateways (the server that you log into to get internet access)
The joys of the new network and data centre consolidation.


Interesting. And sort of funny.
Standard User 23Prince
(experienced) Tue 20-Dec-16 22:45:34
Print Post

Re: PN Website no longer showing data usage


[re: DRW] [link to this post]
 
I checked my dad's account - all shows.

I recall customers who had no usage from the time I was there to the time I left - which was 6 years.

It's very common.
Standard User georgelnx
(member) Wed 21-Dec-16 10:31:18
Print Post

Re: PN Website no longer showing data usage


[re: 23Prince] [link to this post]
 
From the horse's mouth at https://community.plus.net/t5/Everything-else/Usage-...
Apologies. The fact your usage has stopped reporting is a product of the ongoing investigations into reports of packet loss around these parts.

It's a temporary measure, however I'm unable to tell you when it will return to normal just yet.
Bob Pullen
Plusnet Products Team
‎25-11-2016


So nearly a month now since Plusnet acknowledged the issue. When the fix is due is anybody's guess

Standard User 23Prince
(experienced) Wed 21-Dec-16 12:03:10
Print Post

Re: PN Website no longer showing data usage


[re: georgelnx] [link to this post]
 
In reply to a post by georgelnx:
From the horse's mouth at https://community.plus.net/t5/Everything-else/Usage-...
Apologies. The fact your usage has stopped reporting is a product of the ongoing investigations into reports of packet loss around these parts.

It's a temporary measure, however I'm unable to tell you when it will return to normal just yet.
Bob Pullen
Plusnet Products Team
‎25-11-2016


So nearly a month now since Plusnet acknowledged the issue. When the fix is due is anybody's guess


Like I said, This problem was causing nut ache back in 2008...
Standard User georgelnx
(member) Wed 21-Dec-16 12:09:48
Print Post

Re: PN Website no longer showing data usage


[re: 23Prince] [link to this post]
 
But this time it is deliberately turned off, not just some mess up in the backend like it always has been in the past.

Standard User BREWERDAVE
(regular) Wed 21-Dec-16 12:18:06
Print Post

Re: PN Website no longer showing data usage


[re: georgelnx] [link to this post]
 
Its a weird one - mine started to work again on 13th/14th then stopped recording -looks like they tried a fix then abandoned it.
Standard User ambrougham
(newbie) Wed 21-Dec-16 12:48:48
Print Post

Re: PN Website no longer showing data usage


[re: BREWERDAVE] [link to this post]
 
My BQM graph went from several years of being typically like this:

[img]http://www.twowheels.force9.co.uk/TEMP/tbb%20bqm%202...[/img]

to this (note the change at ~0030 hours):

[img]http://www.twowheels.force9.co.uk/TEMP/tbb%20bqm%202...[/img]

then after a few days to this (note the change at ~1045 hours):

[img]http://www.twowheels.force9.co.uk/TEMP/tbb%20bqm%202...[/img]

Usage recording apparently also began being very strange around this time and ultimately stopped completely around the time the packet loss did ! No usage has been recorded recently and in fact I now just get an 'error' message when looking on the portal, not even zero figures on the usual table. Also weird was that the last detailed usage data I was actually able to view showed something really stupid like 20GB 'other' data usage for the current month. Far higher than the usually somewhat suspect single GB figure.

This all seems to correspond to finding that I am now forced to use 'bng' gateways after avoiding them like the plague ever since they first appeared due to finding performance and other issues with them. My experience of 'bng' gateways has always been really poor performance and various weird and unexplained issues, hence my routine monitoring and automatically dumping any such connections in an attempt to grab a more reliable alternative. Unfortunately, all of the remaining old style 'ag' gateways have apparently either been decommissioned now or I no longer have any routing to them so it's now 'bng' or nothing frown

In addition, I also received an email just before all this happened with words to the effect that Ye Olde Legacy Service (which technically requires usage monitoring to be available due to the data transfer limits etc.) is being terminated because "your current broadband service will no longer be available" and I am going to be moved to an 'unlimited' account.

No doubt all of this is only affecting "a very small number of customers" and/or "just pure coincidence" and all that wink

Really gotta love the most excellent performance on the shiny new 'bng' gateways though:

[img]http://www.twowheels.force9.co.uk/TEMP/poor%20single...[/img]

[img]http://www.twowheels.force9.co.uk/TEMP/poor%20single...[/img]

... or not as the case may be ! I'm sure they must have been configured by someone with dyslexia ... as they quite clearly should have been called 'nbg' gateways :lol:


EDIT: Hmmmm .... not sure what's happened regarding embedding images, I'm kinda sure it used to work :/ Clicky the linkies to view them.

Edited by ambrougham (Wed 21-Dec-16 13:30:51)

Standard User jchamier
(eat-sleep-adslguide) Wed 21-Dec-16 12:52:09
Print Post

Re: PN Website no longer showing data usage


[re: ambrougham] [link to this post]
 
In reply to a post by ambrougham:
EDIT: Hmmmm .... not sure what's happened regarding embedding images, I'm kinda sure it used to work :/

Never on thinkbroadband, always have to link to another service. Maybe you're thinking of another forum?

plusnet unlimited fibre 80/20 since 2 Jun 14 - Sync as of 7th Aug 16: 55,355/10,291 kbps with G.INP
17 years of UK broadband since 1999 ntl:cable modem trial -Router: Asus RT-AC68U with HG612 - BQM
Standard User hk11
(fountain of knowledge) Wed 21-Dec-16 13:54:47
Print Post

Re: PN Website no longer showing data usage


[re: DRW] [link to this post]
 
Just shows payment due when I click on data useage, so must be a common fault.


Keef- Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========

Edited by hk11 (Wed 21-Dec-16 19:53:43)

Standard User georgelnx
(member) Wed 21-Dec-16 15:16:58
Print Post

Re: PN Website no longer showing data usage


[re: ambrougham] [link to this post]
 
@ambroughton
My experience of the BNG gateways mirrors yours, so I was very unhappy to loss my connection to them last month.
And since then I have been getting odd happenings, like TBB x1 test running at 1Mbps instead of 75Mbps; random slowdowns; no usage figures.
Nearly 8 years with Plusnet and I'm reaching for the exit door.

Standard User longedge
(committed) Wed 21-Dec-16 15:47:31
Print Post

Re: PN Website no longer showing data usage


[re: georgelnx] [link to this post]
 
Although I said in an earlier post that my useage was still being recorded, I've just checked and it isn't any longer, it shows 0KB for several days past now. I wonder if it is seen as an unnecessary overhead which can be dispensed with, being quietly allowed to fall by the wayside like a number of other things.

Standard User georgelnx
(member) Wed 21-Dec-16 15:56:14
Print Post

Re: PN Website no longer showing data usage


[re: longedge] [link to this post]
 
@longedge
I refer you to my earlier post http://forums.thinkbroadband.com/plusnet/t/4522062-p... where Plusnet say it has been turned off for performace reasons until such time as they figure out how to fix said issues.
Don't hold your breath waiting.

Edited by georgelnx (Wed 21-Dec-16 15:56:31)

Standard User Oliver341
(eat-sleep-adslguide) Wed 21-Dec-16 17:39:50
Print Post

Re: PN Website no longer showing data usage


[re: georgelnx] [link to this post]
 
In reply to a post by georgelnx:
where Plusnet say it has been turned off for performace reasons until such time as they figure out how to fix said issues.

I wonder if that means users with usage limits are getting free usage.

Oliver.
Standard User jchamier
(eat-sleep-adslguide) Wed 21-Dec-16 19:12:52
Print Post

Re: PN Website no longer showing data usage


[re: Oliver341] [link to this post]
 
In reply to a post by Oliver341:
I wonder if that means users with usage limits are getting free usage.

I wonder how many customers are on usage limited plans now there are unlimited plans available at similar prices?

BT Infinity had a usage meter when I started, then they got rid of it during my 18month contract. Not having one does make it hard to tell what you use, in these days of tablets, game systems and smart TVs that can easily use GB's a day of streaming.

plusnet unlimited fibre 80/20 since 2 Jun 14 - Sync as of 7th Aug 16: 55,355/10,291 kbps with G.INP
17 years of UK broadband since 1999 ntl:cable modem trial -Router: Asus RT-AC68U with HG612 - BQM

Edited by jchamier (Wed 21-Dec-16 19:13:41)

Standard User georgelnx
(member) Wed 21-Dec-16 19:39:16
Print Post

Re: PN Website no longer showing data usage


[re: Oliver341] [link to this post]
 
You would have to say yes unless Plusnet has rigged the gateways so that they cannot get to the non usage recording ones. Probably a bit like hard work to do correctly.
I'm sure I saw something today on the forums where someone claimed that they have been moved off an old usage based tariff onto an unlimited one at Plusnet's behest.

Standard User Oliver341
(eat-sleep-adslguide) Wed 21-Dec-16 19:41:13
Print Post

Re: PN Website no longer showing data usage


[re: jchamier] [link to this post]
 
In reply to a post by jchamier:
I wonder how many customers are on usage limited plans now there are unlimited plans available at similar prices?

I know I recommended a few people to the Plusnet 10 GB package (with free overnight usage) which was very cheap at the time. Since it's still less than £9.99 (£8.99 now) and doesn't require a line rental switch they've generally stayed on it.

Oliver.
Standard User 23Prince
(experienced) Wed 21-Dec-16 19:43:29
Print Post

Re: PN Website no longer showing data usage


[re: hk11] [link to this post]
 
In reply to a post by hk11:
Just shows payment due when ?i click on data usage, so must be a common fault.


My dad can log in, he does see his payment details as he has no card on file but when he clicks on VMBU again he gets usage stats. His are updated today - no gaps I can see in the past month
Standard User cajef
(experienced) Thu 22-Dec-16 11:50:39
Print Post

Re: PN Website no longer showing data usage


[re: 23Prince] [link to this post]
 
I am on FTTP unlimited and have had no breaks in my usage figures, still up to date today.

PlusNet FTTP - Unlimited Fibre Extra
Standard User 23Prince
(experienced) Fri 23-Dec-16 01:31:05
Print Post

Re: PN Website no longer showing data usage


[re: cajef] [link to this post]
 
Doesn't seem to be everyone then
Standard User NUTTER44444
(committed) Fri 23-Dec-16 14:35:56
Print Post

Re: PN Website no longer showing data usage


[re: DRW] [link to this post]
 
I was able to view my usage last month (Just joined them in November) but this month the usage seems to have disappeared for me. Lucky i'm on unlimited fibre so doesn't matter but would be nice to know
Standard User Kenneth
(legend) Fri 23-Dec-16 16:37:12
Print Post

Re: PN Website no longer showing data usage


[re: Kenneth] [link to this post]
 
Interestingly mine is now showing some usage for today - earlier today I changed something on router which caused a reconnection so now I am on "pcn-bng01. This is located in Colindale Point of Presence.". I can see a similar reconnection in router logs on 15th (about 15:00) and no data recorded on 16th till yesterday

Ken

Nostalgia is memory with the pain removed
Standard User 23Prince
(experienced) Sun 25-Dec-16 12:23:40
Print Post

Re: PN Website no longer showing data usage


[re: DRW] [link to this post]
 
I tempted fate there. My dad;s VMBU stopped on Friday and just shows from then on lol
Standard User 23Prince
(experienced) Fri 30-Dec-16 19:15:04
Print Post

Re: PN Website no longer showing data usage


[re: DRW] [link to this post]
 
Yes this is what's going on now.. :/

https://s24.postimg.org/3rfrkbn45/Screen_Shot_2016_1...
Standard User georgelnx
(member) Fri 30-Dec-16 20:23:00
Print Post

Re: PN Website no longer showing data usage


[re: 23Prince] [link to this post]
 
I can guess which day that line had a gateway change.
And wait until the account is reset at the monthly invoice date. You don't get that table anymore. All you will get is

Sorry, there's nothing to show at the moment.

This might be because your account is new, or your usage has been reset for a new billing period.

It can take up to 4 hours for your usage to show up - please try again later.


Been a bit longer than 4 hours since the invoice date smile

Standard User 69bertie
(member) Sat 31-Dec-16 10:05:40
Print Post

Re: PN Website no longer showing data usage


[re: georgelnx] [link to this post]
 
Mine seems to have gone back to normal on the 15th December - seem to have lost it at some point before that. Not that I care really, being unlimited. smile

Standard User Philce
(committed) Sat 31-Dec-16 11:17:37
Print Post

Re: PN Website no longer showing data usage


[re: 23Prince] [link to this post]
 
Mines been like this for a while, ive not swapped gateways as far as I am aware during this time.

Usage

Edited by Philce (Sat 31-Dec-16 11:18:29)

Standard User 23Prince
(experienced) Tue 03-Jan-17 15:30:56
Print Post

Re: PN Website no longer showing data usage


[re: georgelnx] [link to this post]
 
In reply to a post by georgelnx:
I can guess which day that line had a gateway change.
And wait until the account is reset at the monthly invoice date. You don't get that table anymore. All you will get is

Sorry, there's nothing to show at the moment.

This might be because your account is new, or your usage has been reset for a new billing period.

It can take up to 4 hours for your usage to show up - please try again later.


Been a bit longer than 4 hours since the invoice date smile


Ah so that's what has caused it? Well it's unlimited and he doesn't seem to get bad speed so I had best leave it - but thanks for clarifying.

I see my image was removed - ha! no idea why :/
Standard User DRW
(committed) Tue 03-Jan-17 19:02:01
Print Post

Re: PN Website no longer showing data usage


[re: 23Prince] [link to this post]
 
My data usage is now showing again

Coincidentally on the same day as my download speed reverted to almost normal.

Edited by DRW (Tue 03-Jan-17 19:18:47)

Standard User IanBB
(committed) Tue 03-Jan-17 19:23:43
Print Post

Re: PN Website no longer showing data usage


[re: DRW] [link to this post]
 
You've probably changed the gateway you connect to.

I noticed the the usage recording stopped for me when I changed gateway.
Standard User RB291
(regular) Wed 04-Jan-17 17:54:35
Print Post

Re: PN Website no longer showing data usage


[re: DRW] [link to this post]
 
Plusnet usage reports used to about match my router statistics.

After moving to the WBMC (or whatever it is called) platform Plusnet reports were about half that of my router statistics.

I don't think they have been at all reliable since the platform change.
Standard User 23Prince
(experienced) Mon 09-Jan-17 21:14:06
Print Post

Re: PN Website no longer showing data usage


[re: DRW] [link to this post]
 
My poor dad,

The day his stats return he loses phone and broadband. It's been down for over a day now.
Standard User georgelnx
(member) Thu 16-Feb-17 13:23:54
Print Post

Re: PN Website no longer showing data usage


[re: RB291] [link to this post]
 
Well while data usage works for some and not for others is waiting to be fixed, Plusnet have added a new wrinkle to the question of how much data have I used.

When you log in to check your usage, you should see this new message
Data usage is no longer fully accurate

We've made some improvements to our network which will improve your connection to some popular high bandwidth services such as YouTube and Netflix. We will no longer be able to track your usage on these services which means the information below will not accurately reflect your usage.


Looks like the solution to the usage figures is just to not bother counting it.

Standard User longedge
(committed) Thu 16-Feb-17 16:01:56
Print Post

Re: PN Website no longer showing data usage


[re: georgelnx] [link to this post]
 
My stats re-appeared around the middle of Jan but have now gone back again to 0Kb. I've not worried about it overmuch but one thing I wonder about is that I have never seen any explanation of the cause of the issue or why, since PlusNet say that useage is still recorded, the figures can't be displayed.

Standard User georgelnx
(member) Thu 16-Feb-17 16:33:53
Print Post

Re: PN Website no longer showing data usage


[re: longedge] [link to this post]
 
Staff do seem to be saying that in a few posts.
But if they really are counting the traffic per customer there is no reason not to tell the customer. I have grave reservations about their traffic accounting.
Not a big issue to me either but Plusnet do have customers on limited accounts who need to know what is being used and also if this youtube/netflix traffic counts against their allowance too.
It is just another woolly not thought through issue. Plusnet still have not answered the question about the effects of this change on the legacy accounts.

Pages in this thread: 1 | 2 | 3 | 4 | 5 | (show all)   Print Thread

Jump to