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Standard User wingco1
(legend) Tue 27-Dec-16 21:17:16
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Broadband router log in details


[link to this post]
 
I'm trying to replace a duff Thompson Gateway with another unused one on a business account.

Unfortunately the account holder can't remember the Password. We have looked in the Member Centre, but unfortunately the information isn't there. Is there a way of requesting a reminder via email?

Standard User 23Prince
(experienced) Tue 27-Dec-16 21:28:13
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Re: Broadband router log in details


[re: wingco1] [link to this post]
 
It's likely to be one that would be printed on the router? if it's been changed and you can't remember it then all you can do is factory reset the router and then change it when you are in again.
Standard User Kenneth
(legend) Tue 27-Dec-16 21:29:59
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Re: Broadband router log in details


[re: wingco1] [link to this post]
 
Assuming you are asking connection to Plusnet not wifi - I believe it is yourusername@plusdsl.net where "yourusername" is the same as the member centre and you use the same password as member centre (which is what mine is set for)

Plusnet help page

Ken

Nostalgia is memory with the pain removed

Edited by Kenneth (Tue 27-Dec-16 21:31:10)


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Standard User wingco1
(legend) Tue 27-Dec-16 21:48:08
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Re: Broadband router log in details


[re: 23Prince] [link to this post]
 
It's likely to be one that would be printed on the router?

Thanks for your reply. It's the DSL password I'm looking for. There are four numbers printed on the back of the router.

Serial number, Bulk number, MAC number and Access Key. Could it be one of those?

Standard User wingco1
(legend) Tue 27-Dec-16 21:50:44
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Re: Broadband router log in details


[re: Kenneth] [link to this post]
 
Thanks Ken. That seems to have cleared it up. The member centre password should work. I'll try again tomorrow.

Standard User 23Prince
(experienced) Wed 28-Dec-16 11:11:00
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Re: Broadband router log in details


[re: wingco1] [link to this post]
 
Ah right sorry for the confusion.

Yes it's the member centre password.
Standard User wingco1
(legend) Wed 28-Dec-16 11:32:52
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Re: Broadband router log in details


[re: 23Prince] [link to this post]
 
No probs. The password to log into the router interface is the serial number. The Member Centre password worked fine the internet is now up and running. smile

Standard User ian72
(eat-sleep-adslguide) Wed 28-Dec-16 15:33:31
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Re: Broadband router log in details


[re: wingco1] [link to this post]
 
Have you now changed the password to the router interface? If not then I would highly recommend changing it to something else - don't want those pesky hackers having an easy time of things.
Standard User wingco1
(legend) Wed 28-Dec-16 15:49:43
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Re: Broadband router log in details


[re: ian72] [link to this post]
 
I actually looked to do that. But couldn't find how to blush

Standard User 23Prince
(experienced) Wed 28-Dec-16 23:17:25
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Re: Broadband router log in details


[re: wingco1] [link to this post]
 
It would be very hard for them to know the password on the router - so you don't have to change it - a hacker will hack whatever the password is anyway.

I think the physical password is the most secure.
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