My daughter signed up on 22/10/16 for a line installation and unlimited adsl.
Line went active on 09/11/16 and she was supposed to receive cash back email within 10 days.
She phoned on 02/12/16 and was told cashback had been located.
Having heard nothing she phoned again on 03/01/17 only to be told department dealing with cashback was under pressure and that CSA would send them an email.
I've made sure that my daughter checks all her emails including spam.
As she pays by DD why can't they simply pay £50 into her account?