Have you raised this on the Plusnet Community forums?
There have been many clues over the last two-three years that the few Plusnet reps who are still allowed
to visit this forum are not
allowed to use this forum to discuss customer complaints in public here. It is not a "Plusnet" forum.
As I suggested to another Plusnet customer in this thread/post
, the Community forum, (or the reps active on them), is the place to go if you can't get any help from first-line support.
All a post here does is allow dissatisfied customers to make their problem more public, and garner peer support and suggestions. A reply from a rep which you seem to hope for is very unlikely except one of them may suggest what I just did or ask you to PM them. A post or a PM on the Community forums sounds a better place to me.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
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