There are two relevant Openreach products that Plusnet sell. 80/20 and 40/2. They are advertised as 76 maximum and 38 maximum for ASA reasons. The 40/2 of course costs Plusnet less.
What you have lost, if it matters to you, is a huge chunk of your upstream speed. It was probably at or a bit above 10Mbps and is now limited to 2Mbps. Most other ISPs barring TalkTalk sell 80/20 and 40/10. BT sell 80/20 and 55/10.
You have probably also entered a new 12 or 18 month minimum term.
If you are still getting over 40Mbps downstream and around 10Mbps upstream, the downgrade simply hasn't happened yet. If you ordered it only this morning it may be overnight, or more likely 2-3 days before it happens. Plusnet order from BT Wholesale then BT Wholesale order from Openreach who have to change you over
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk.
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Connection - AAISP Home::1 80/20. Sync 54999/14466Kbps @ 600m. BQMs - IPv4
Edited by RobertoS (Thu 02-Feb-17 19:31:50)