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Standard User Wagstaff
(experienced) Fri 10-Mar-17 17:06:09
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Re: Speed Issues


[re: MrSaffron] [link to this post]
 
Hi Andrew
I take the point about the ringer, but surely I'd bypassed that when I plugged the Plusnet router into the master socket. Anyway, what sort of "in-line" filter could I use?

"Nature selects for survival; man selects for appearance."
Standard User jelv
(knowledge is power) Fri 10-Mar-17 23:43:57
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Re: Speed Issues


[re: Wagstaff] [link to this post]
 
It depends how the ringer is connected - it's not uncommon for them to be on the 'wrong' side of the test socket. Have you confirmed that the ringer doesn't work when the test socket is in use?

jelv

AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016)
Telephone rental: Pulse8
Standard User Wagstaff
(experienced) Sat 11-Mar-17 11:26:57
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Re: Speed Issues


[re: jelv] [link to this post]
 
Hi jelv
Yes, we did that check, i.e. the ringer doesn't work when the test socket is in use. I'm more and more convinced that this is a Plusnet/BT issue. I've raised a ticket, but there's been no response yet.

"Nature selects for survival; man selects for appearance."


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Standard User Wagstaff
(experienced) Wed 15-Mar-17 12:32:36
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Re: Speed Issues


[re: jelv] [link to this post]
 
Hi jelv

There used to be a time when Chris Parr or Matthew Taylor would jump in on this type of thread and offer advice and/or help. Have those days now passed into history? Do they no longer care about TBB's Plusnet Forum?

"Nature selects for survival; man selects for appearance."
Standard User RobertoS
(elder) Wed 15-Mar-17 14:12:22
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Re: Speed Issues


[re: Wagstaff] [link to this post]
 
Almost certainly banned by the current management. Only very occasional posts here by Plusnet now.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65618/13914Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User Apprentice
(knowledge is power) Wed 15-Mar-17 14:26:53
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Re: Speed Issues


[re: Wagstaff] [link to this post]
 
The posts are read sometimes but I guess that is as far as it goes now for this forum and other website forums.

Social Media is used e.g. Plusnet Help is on Twitter: https://twitter.com/plusnethelp?lang=en-gb

plusnet user
Standard User jelv
(knowledge is power) Wed 15-Mar-17 22:09:21
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Re: Speed Issues


[re: Wagstaff] [link to this post]
 
For grabbing their attention Facebook or twitter (@plusnethelp) is the best bet.

Next best is the community forums.

Haven't seen them on here for a long time.

jelv

AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016)
Telephone rental: Pulse8

Edited by jelv (Wed 15-Mar-17 22:12:58)

Standard User Chrysalis
(legend) Wed 15-Mar-17 23:20:24
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Re: Speed Issues


[re: jelv] [link to this post]
 
kelly posted again recently, so possible hope things will improve again maybe?

Sky Fibre Pro BQM - IPv4 BQM - IPv6
ISP Representative chrisparr
(isp) Thu 23-Mar-17 15:39:02
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Re: Speed Issues


[re: Wagstaff] [link to this post]
 
How's your friend getting on with the issues?

If you'd like to PM me the username I can take a look over the line and see if I can spot anything.

Chris Parr
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Wagstaff
(experienced) Fri 24-Mar-17 20:14:58
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Re: Speed Issues


[re: chrisparr] [link to this post]
 
Hi Chris

Glad to see that you can still post here. One poster said that you had been banned by the management, which seemed ridiculous to me since you've been so helpful in the past.
I was only at the problem site for a few days, so I've been out of the loop for a while, but I'll PM you the details if there's still a problem.

Thanks for responding.

"Nature selects for survival; man selects for appearance."
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