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Standard User hypertony
(experienced) Wed 22-Mar-17 12:56:10
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Plusnet fined £880,000 for billing former customers


[link to this post]
 
http://www.bbc.co.uk/news/technology-39352100

Almost £1 million. Ouch.

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Standard User wingco1
(legend) Wed 22-Mar-17 13:43:13
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Re: Plusnet fined £880,000 for billing former customers


[re: hypertony] [link to this post]
 
And we all know who will pay the fine, don't we. frown

Standard User ian72
(eat-sleep-adslguide) Wed 22-Mar-17 14:45:34
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Re: Plusnet fined £880,000 for billing former customers


[re: wingco1] [link to this post]
 
More difficult in this case. You would normally say the customer but PlusNet are operating in a very cost competitive market and if they put their prices up they could just lose a lot of customers.


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Standard User 23Prince
(experienced) Wed 22-Mar-17 16:05:56
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Re: Plusnet fined £880,000 for billing former customers


[re: ian72] [link to this post]
 
hasen't stopped them in the past doing just as suggested above.
Standard User RobertoS
(elder) Wed 22-Mar-17 16:16:07
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Re: Plusnet fined £880,000 for billing former customers


[re: 23Prince] [link to this post]
 
It's something like 2p per customer per week for one year smile.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
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Standard User 23Prince
(experienced) Wed 22-Mar-17 16:19:21
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Re: Plusnet fined £880,000 for billing former customers


[re: RobertoS] [link to this post]
 
I am talking about price rises after a fine, such as the 2009 data protection breach. I was there, I remember it well.
Standard User Andrue
(eat-sleep-adslguide) Thu 23-Mar-17 13:47:21
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Re: Plusnet fined £880,000 for billing former customers


[re: wingco1] [link to this post]
 
In reply to a post by wingco1:
And we all know who will pay the fine, don't we. frown
Of course. The same people(*) who would pay if certain well known corporations were forced to pay what the greater public considers 'reasonable levels' of corporation tax.

Companies are just conduits for money. You can't tax them or fine them. All you can do adjust their cash flow and they employ people to ensure (as far as is possible) that cash flow is suitable positive.

(*)By order of preference: Customers, Staff, Owners

---
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Brackley, UK
Standard User Spud2003
(fountain of knowledge) Thu 23-Mar-17 14:05:34
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Re: Plusnet fined £880,000 for billing former customers


[re: hypertony] [link to this post]
 
They did this to me, debiting me for a number of months after I migrated, after contacting them they refunded - but not immediately, something like 14 days(IIRC?).
Standard User 23Prince
(experienced) Thu 23-Mar-17 16:07:44
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Re: Plusnet fined £880,000 for billing former customers


[re: Spud2003] [link to this post]
 
usually a rep would be over this thread like a fly to you know what, but nope, wonder why? nothing to defend?
Standard User ian72
(eat-sleep-adslguide) Thu 23-Mar-17 16:10:08
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Re: Plusnet fined £880,000 for billing former customers


[re: 23Prince] [link to this post]
 
Reps don't often post here these days and even if one did what could they say? Unlikely they would try and argue it wasn't true. Not sure what comment they could sensibly make - and their legal counsel may well prefer they made no comment.
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