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Standard User Andrue
(eat-sleep-adslguide) Thu 23-Mar-17 17:53:18
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Re: Plusnet fined £880,000 for billing former customers


[re: ian72] [link to this post]
 
In reply to a post by ian72:
Not sure what comment they could sensibly make - and their legal counsel may well prefer they made no comment.
Indeed. Plusnet reported themselves to the regulator so they are clearly not denying it. Their staff would be sensible not to comment and have probably been asked not to. There is nothing to be gained from it anyway unless one has a wish to see them discomfited.

PN did wrong. They notified the regulator. They have been fined.

/end.

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Andrue Cope
Brackley, UK
Standard User jelv
(knowledge is power) Thu 23-Mar-17 21:43:51
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Re: Plusnet fined £880,000 for billing former customers


[re: Andrue] [link to this post]
 
Given that their new billing system still hasn't appeared, I suspect it might not be "/end." and we may see further cases.

jelv

AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8
Standard User 23Prince
(experienced) Sat 25-Mar-17 09:30:29
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Re: Plusnet fined £880,000 for billing former customers


[re: jelv] [link to this post]
 
I think their "we'll do you proud" slogan should be banned by the ASA, Ain't nobody feeling proud after being ripped off


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Standard User mikejp
(member) Sat 25-Mar-17 09:48:59
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Re: Plusnet fined £880,000 for billing former customers


[re: 23Prince] [link to this post]
 
Perhaps they would argue these customers have, indeed, been done' in its common usage..............
Standard User 23Prince
(experienced) Sat 25-Mar-17 10:22:48
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Re: Plusnet fined £880,000 for billing former customers


[re: mikejp] [link to this post]
 
It's the whole BT group in general which are crooked. BT are trying to charge me for line rental and broadband until 3rd of April even though my line's been dead for 5 weeks.

I'm also being charged £31 for the line being cut, even though BT said I couldn't migrate I HAD to totally leave as it was due to the price rise, odd I know but I have it in a official BT letter, so maybe all this will go to the ASA/OFCOM as well.

I would happily pay the £31 if I had requested the cease, I will pay it anyway but it stinks of coning - and they are all owned by the same.

So no surprise.

"Next bill issued
12 Apr 2017"

Yeah - not a chance..

Edited by 23Prince (Sat 25-Mar-17 10:25:35)

Standard User ultra
(fountain of knowledge) Thu 13-Apr-17 17:20:53
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Re: Plusnet fined £880,000 for billing former customers


[re: 23Prince] [link to this post]
 
I've been a customer since March 2003 but don't remember a price hike.

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If you run a business, have a second ISP and backup web hosting...
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