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Standard User hypertony
(experienced) Wed 22-Mar-17 12:56:10
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Plusnet fined £880,000 for billing former customers


[link to this post]
 
http://www.bbc.co.uk/news/technology-39352100

Almost £1 million. Ouch.

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Standard User wingco1
(legend) Wed 22-Mar-17 13:43:13
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Re: Plusnet fined £880,000 for billing former customers


[re: hypertony] [link to this post]
 
And we all know who will pay the fine, don't we. frown

Standard User ian72
(eat-sleep-adslguide) Wed 22-Mar-17 14:45:34
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Re: Plusnet fined £880,000 for billing former customers


[re: wingco1] [link to this post]
 
More difficult in this case. You would normally say the customer but PlusNet are operating in a very cost competitive market and if they put their prices up they could just lose a lot of customers.


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Standard User 23Prince
(experienced) Wed 22-Mar-17 16:05:56
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Re: Plusnet fined £880,000 for billing former customers


[re: ian72] [link to this post]
 
hasen't stopped them in the past doing just as suggested above.
Standard User RobertoS
(elder) Wed 22-Mar-17 16:16:07
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Re: Plusnet fined £880,000 for billing former customers


[re: 23Prince] [link to this post]
 
It's something like 2p per customer per week for one year smile.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
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Standard User 23Prince
(experienced) Wed 22-Mar-17 16:19:21
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Re: Plusnet fined £880,000 for billing former customers


[re: RobertoS] [link to this post]
 
I am talking about price rises after a fine, such as the 2009 data protection breach. I was there, I remember it well.
Standard User Andrue
(eat-sleep-adslguide) Thu 23-Mar-17 13:47:21
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Re: Plusnet fined £880,000 for billing former customers


[re: wingco1] [link to this post]
 
In reply to a post by wingco1:
And we all know who will pay the fine, don't we. frown
Of course. The same people(*) who would pay if certain well known corporations were forced to pay what the greater public considers 'reasonable levels' of corporation tax.

Companies are just conduits for money. You can't tax them or fine them. All you can do adjust their cash flow and they employ people to ensure (as far as is possible) that cash flow is suitable positive.

(*)By order of preference: Customers, Staff, Owners

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Andrue Cope
Brackley, UK
Standard User Spud2003
(fountain of knowledge) Thu 23-Mar-17 14:05:34
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Re: Plusnet fined £880,000 for billing former customers


[re: hypertony] [link to this post]
 
They did this to me, debiting me for a number of months after I migrated, after contacting them they refunded - but not immediately, something like 14 days(IIRC?).
Standard User 23Prince
(experienced) Thu 23-Mar-17 16:07:44
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Re: Plusnet fined £880,000 for billing former customers


[re: Spud2003] [link to this post]
 
usually a rep would be over this thread like a fly to you know what, but nope, wonder why? nothing to defend?
Standard User ian72
(eat-sleep-adslguide) Thu 23-Mar-17 16:10:08
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Re: Plusnet fined £880,000 for billing former customers


[re: 23Prince] [link to this post]
 
Reps don't often post here these days and even if one did what could they say? Unlikely they would try and argue it wasn't true. Not sure what comment they could sensibly make - and their legal counsel may well prefer they made no comment.
Standard User Andrue
(eat-sleep-adslguide) Thu 23-Mar-17 17:53:18
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Re: Plusnet fined £880,000 for billing former customers


[re: ian72] [link to this post]
 
In reply to a post by ian72:
Not sure what comment they could sensibly make - and their legal counsel may well prefer they made no comment.
Indeed. Plusnet reported themselves to the regulator so they are clearly not denying it. Their staff would be sensible not to comment and have probably been asked not to. There is nothing to be gained from it anyway unless one has a wish to see them discomfited.

PN did wrong. They notified the regulator. They have been fined.

/end.

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Andrue Cope
Brackley, UK
Standard User jelv
(knowledge is power) Thu 23-Mar-17 21:43:51
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Re: Plusnet fined £880,000 for billing former customers


[re: Andrue] [link to this post]
 
Given that their new billing system still hasn't appeared, I suspect it might not be "/end." and we may see further cases.

jelv

AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
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Standard User 23Prince
(experienced) Sat 25-Mar-17 09:30:29
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Re: Plusnet fined £880,000 for billing former customers


[re: jelv] [link to this post]
 
I think their "we'll do you proud" slogan should be banned by the ASA, Ain't nobody feeling proud after being ripped off
Standard User mikejp
(member) Sat 25-Mar-17 09:48:59
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Re: Plusnet fined £880,000 for billing former customers


[re: 23Prince] [link to this post]
 
Perhaps they would argue these customers have, indeed, been done' in its common usage..............
Standard User 23Prince
(experienced) Sat 25-Mar-17 10:22:48
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Re: Plusnet fined £880,000 for billing former customers


[re: mikejp] [link to this post]
 
It's the whole BT group in general which are crooked. BT are trying to charge me for line rental and broadband until 3rd of April even though my line's been dead for 5 weeks.

I'm also being charged £31 for the line being cut, even though BT said I couldn't migrate I HAD to totally leave as it was due to the price rise, odd I know but I have it in a official BT letter, so maybe all this will go to the ASA/OFCOM as well.

I would happily pay the £31 if I had requested the cease, I will pay it anyway but it stinks of coning - and they are all owned by the same.

So no surprise.

"Next bill issued
12 Apr 2017"

Yeah - not a chance..

Edited by 23Prince (Sat 25-Mar-17 10:25:35)

Standard User ultra
(fountain of knowledge) Thu 13-Apr-17 17:20:53
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Re: Plusnet fined £880,000 for billing former customers


[re: 23Prince] [link to this post]
 
I've been a customer since March 2003 but don't remember a price hike.

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