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Standard User ferretuk
(member) Thu 30-Mar-17 15:40:35
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A bit of bad press


[link to this post]
 
http://www.thecomet.net/news/hitchin_pensioner_left_...

Hopefully all will be resolved soon...

AAISP Home::1 Terabyte | IPv4 BQM | IPv6 BQM
Standard User 23Prince
(experienced) Thu 30-Mar-17 18:20:46
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Re: A bit of bad press


[re: ferretuk] [link to this post]
 
The landline yes, but the broadband? Not a critical utility despite everyone protesting otherwise.

His internet does not stop him calling 999, his lack of phone is the only story here to me, for which he has a right to complain
Standard User kasg
(knowledge is power) Thu 30-Mar-17 19:50:33
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Re: A bit of bad press


[re: 23Prince] [link to this post]
 
I would guess that the underlying failure to fix it is down to Openreach - I am not trying to excuse Plusnet's customer service in saying that.

Kevin

plusnet Unlimited Fibre Extra - sync 66999/19999 at around 450m - BQM
Using OpenDNS
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Standard User ukhardy07
(knowledge is power) Fri 31-Mar-17 08:40:26
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Re: A bit of bad press


[re: ferretuk] [link to this post]
 
Relying on just one solution is not recommended. He should have a basic mobile backup or something similar at the very least, especially given the circumstances. Nothing is guaranteed to work 100% of the time.
Standard User Malwaremike
(committed) Fri 31-Mar-17 14:23:26
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Re: A bit of bad press


[re: 23Prince] [link to this post]
 
Agreed, the landline is the issue, and almost certainly down to Openreach. BT had and hopefully still has a priority scheme for vulnerable customers which our community group found very effective. Plusnet does not seem to have such a scheme and it's all but impossible to ask them about it. A PAYG backup mobile is fine as long as the owner can operate it, remembers to keep in charged, and has a signal (not always available in rural areas or steel-framed buildings such as the one I visited this morning).
Standard User eckiedoo
(fountain of knowledge) Fri 31-Mar-17 15:43:55
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Re: A bit of bad press


[re: Malwaremike] [link to this post]
 
Also to occasionally use that phone for out-going calls, to maintain its registration etc.
Standard User 23Prince
(experienced) Fri 31-Mar-17 18:21:08
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Re: A bit of bad press


[re: kasg] [link to this post]
 
In reply to a post by kasg:
I would guess that the underlying failure to fix it is down to Openreach - I am not trying to excuse Plusnet's customer service in saying that.


No - we all agree it's down to Openreach
Standard User Fastman2
(experienced) Fri 31-Mar-17 22:32:48
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Re: A bit of bad press


[re: 23Prince] [link to this post]
 
so do you know what the issue is any why the line is down -- i thought not !!!!
there are a number of reasons why that might be out
I remember an issue in that part of the world people had been shooting "" and shot down part of the telephones cables --
Standard User Ignitionnet
(knowledge is power) Fri 31-Mar-17 22:42:55
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Re: A bit of bad press


[re: Fastman2] [link to this post]
 
In reply to a post by Fastman2:
so do you know what the issue is any why the line is down -- i thought not !!!!
there are a number of reasons why that might be out
I remember an issue in that part of the world people had been shooting "" and shot down part of the telephones cables --


Whether people shot the cable down or not that's still Openreach's problem assuming they were appropriately informed.

Plusnet are a part of BT Group so the issue lies somewhere within there, and this isn't good enough.

Perhaps bringing on board a company to use them as a cheap, sub-standard, no-frills TalkTalk clone based around BT Wholesale products with ancillaries like customer service and other things cut to the bone to cut costs wasn't such a hot move.
Standard User 23Prince
(experienced) Sat 01-Apr-17 13:05:11
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Re: A bit of bad press


[re: Fastman2] [link to this post]
 
In reply to a post by Fastman2:
so do you know what the issue is any why the line is down -- i thought not !!!!
there are a number of reasons why that might be out
I remember an issue in that part of the world people had been shooting "" and shot down part of the telephones cables --


No, If it's physical only someone on site would know. But if I still had access to all the toys then if it was non physical the yes I could probably have told you.

Don't assume what you don't know.
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