so do you know what the issue is any why the line is down -- i thought not !!!!
there are a number of reasons why that might be out
I remember an issue in that part of the world people had been shooting "" and shot down part of the telephones cables --
Whether people shot the cable down or not that's still Openreach's problem assuming they were appropriately informed.
Plusnet are a part of BT Group so the issue lies somewhere within there, and this isn't good enough.
Perhaps bringing on board a company to use them as a cheap, sub-standard, no-frills TalkTalk clone based around BT Wholesale products with ancillaries like customer service and other things cut to the bone to cut costs wasn't such a hot move.