User comments on ISPs
  >> PlusNet plc


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | (show all)   Print Thread
Standard User Philce
(committed) Wed 03-May-17 16:04:29
Print Post

Samknows report card speeds


[link to this post]
 
Im on Samknows reporting and until now I have had a solid 70-76 download consistently for months/years.

Ive been on a 80/20 Plusnet FTTC service for ages, on fixed IP so I dont think I was affected by the network change they did recently.

Today I got this report from Samknows

Samknows speeds

Speedtest from TBB

TBB Speedtest

Speedtest from last night (note the slow speeds)

Last night

TBB BQM

My Broadband Ping

Anyone else seeing anything like this?
Is this a Samknows problem?

Edited by Philce (Wed 03-May-17 16:08:09)

Administrator MrSaffron
(staff) Wed 03-May-17 16:09:17
Print Post

Re: Samknows report card speeds


[re: Philce] [link to this post]
 
No reason our test should not reflect a drop in connection speed or ability of provider to get data from you to them.

If other speed tests are in line with us too, then points to a SamKnows issue, or something PlusNet did that impacts just that

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ian72
(eat-sleep-adslguide) Wed 03-May-17 16:33:14
Print Post

Re: Samknows report card speeds


[re: Philce] [link to this post]
 
Once or twice I have seen performance issues with Samknows and they have always been resolved by rebooting the Samknows box.


Register (or login) on our website and you will not see this ad.

Standard User Philce
(committed) Wed 03-May-17 16:51:21
Print Post

Re: Samknows report card speeds


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
No reason our test should not reflect a drop in connection speed or ability of provider to get data from you to them.

If other speed tests are in line with us too, then points to a SamKnows issue, or something PlusNet did that impacts just that


Its the test I did last night that concerns me, ill check again tonight.
Standard User kasg
(knowledge is power) Thu 04-May-17 11:35:10
Print Post

Re: Samknows report card speeds


[re: ian72] [link to this post]
 
In reply to a post by ian72:
Once or twice I have seen performance issues with Samknows and they have always been resolved by rebooting the Samknows box.

+1

Kevin

plusnet Unlimited Fibre Extra - sync 66999/19999 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
ISP Representative KellyD
(isp) Thu 04-May-17 11:38:28
Print Post

Re: Samknows report card speeds


[re: Philce] [link to this post]
 
Hey,

Can you PM me your Plusnet username and we'll have a look on our side at this,

Kelly Dorset
Plusnet
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Philce
(committed) Thu 04-May-17 11:42:19
Print Post

Re: Samknows report card speeds


[re: KellyD] [link to this post]
 
In reply to a post by KellyD:
Hey,

Can you PM me your Plusnet username and we'll have a look on our side at this,


Sent, thanks.
Standard User DRW
(committed) Thu 04-May-17 12:29:34
Print Post

Re: Samknows report card speeds


[re: Philce] [link to this post]
 
I see variation in download speed (also using a new SamKnows white box)

I now run the BT Wholsale Performance test each day

http://www.speedtest.btwholesale.com/

to check the speed. If it is quite a bit below what it should be I power cycle the router and repeat the speed test. Often the power cycle causes the speeds to be improved. If the power cycle didnot improve the performance I would power off and on the SamKnows box.

If that does not work I would then go to the next stage of the BT Wholesale test (which requires you to change the target address in the router setup page).

If this test gives a bad result then you can report it to PN support for them to action. I have had OpenReach "Do something" to correct the problem as a result of the bad result from the Diagnostic test.
ISP Representative KellyD
(isp) Thu 04-May-17 13:59:06
Print Post

Re: Samknows report card speeds


[re: Philce] [link to this post]
 
Line looks lovely from our side! Have you rebooted the samknows box? Has it returned to previous speeds, or still slow?

Kelly Dorset
Plusnet
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User WWWombat
(knowledge is power) Thu 04-May-17 19:39:15
Print Post

Re: Samknows report card speeds


[re: Philce] [link to this post]
 
The behaviour after 20th April:
No, I don't see this.

The behaviour before 20th April:
I do see this.

The test results are almost invariably either 72.6Mbps or 68.7Mbps, nothing in between. Whereas the line is a steady 80/20 sync.
https://s24.postimg.org/sarlgt8dx/Sam_Knows-_Speed_H...

All those lower speed results must be knocking a few Mbps off the average, which undoubtedly affects the outcome in the annual Ofcom report.
Pages in this thread: 1 | 2 | (show all)   Print Thread

Jump to