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Standard User ultra
(fountain of knowledge) Thu 11-May-17 14:47:45
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Ticket 149352115 - routing issue ?


[link to this post]
 
I have had issues reaching a US based hosting service and went onto the PN chat facility to try to resolve it. When told to submit a traceroute on a ticket, I assumed it may get 'bogged down' for a bit, but was assured 'oh no, we're pretty much up to date on tickets" by the CS person I spoke with.

He created a ticket 10:29, 09-05

I added traceroute .. 10:38, 09-05

Ticket 'escalated' ... 14:12, 09-05 ("to correct pool")

and there it has been since Tuesday.

My connection dropped once or twice over the last few days but I have a fixed IP and various other things (like watching TWiT.tv and YouTube) work fine.

If any staff at PN do still look in on the TBB forum, it would be nice if you could say how many tickets before mine, or whether it has just been "in limbo" ?

Not really expecting much to happen but felt I could post and query before I go grey, or lose my hair smile

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Standard User kasg
(knowledge is power) Thu 11-May-17 18:59:19
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Re: Ticket 149352115 - routing issue ?


[re: ultra] [link to this post]
 
Have you posted on community.plus.net? You're much more likely to get a response.

Kevin

plusnet Unlimited Fibre Extra - sync 66999/19999 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User ultra
(fountain of knowledge) Tue 16-May-17 17:36:15
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Re: Ticket 149352115 - routing issue ?


[re: kasg] [link to this post]
 
Gosh no - been 5 years or more since I last looked in and can never remember any login details to be honest. However, as an update, seems like the ticket has been in limbo all of last week - I just had other things filling my time and am now reminded it's still a problem...

Thanks for the suggestion.

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If you run a business, have a second ISP and backup web hosting...


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